Customer Service
and Partner Operations

Be at the forefront of making travel
dreams come true.

Every interaction is an opportunity to make a difference

Our Customer Service and Partner Operations teams are driven to make travel more accessible for our customers. That’s why we work hard to delight our clients at each stage of their travel reservation and offer the best experience in the industry. We’re looking for people who are energetic, motivated and eager to make an impact to join our expanding teams.

Teams
we hire for

Explore opportunities across our platform. Bring your passion of travel technology to support service solutions for our business customers and platform solutions specializing in marketing and content for our partners and suppliers.

Explore Openings within Team Areas

Lead and support one or more of our integrated customer service and sales operations teams to motivate and achieve top performance. Our teams deliver best-in-class customer experience for our customers and clients globally, and you’ll identify efficiencies and implement defined processes to improve the technical support we provide to our external partners.

Partner with our teams of skilled analysts and data scientists who own how we architect, visualize, and interpret the data to improve the way we interact with our clients and customers. You’ll be responsible for the demand forecasting, capacity and staff planning for multiple clients and points of sale across our global contact centers, and our outsourced vendor partners. You're comfortable using a variety of statistical tools to inform our business and you're not afraid to learn.

You’re a professional problem solver. Using your excellent customer service skills, you’ll delight our clients and customers at each stage of their travel reservation, or you’ll provide world class support to our property managers as they use our SaaS products in their day-to-day management. You’ll thrive in a culture of rapid growth, frequent change and possess the ability to think creatively. Our teams are calm under pressure and technically inclined.

You'll be the voice of Expedia for our hotel partners. As you onboard new hotels, you'll find out everything from location to pool size, star ratings to number of rooms. Then you'll upload all that information onto websites seen by millions across the globe. You'll make sure it's 100% accurate of course – but also that it's attractive to customers and competitive in the market, with the right rate plans, promotions and seasonal deals. You'll build a strong relationship with the hotels you work with, making sure they get the very most from being on our websites, and giving them training on how to use our innovative Expedia tools to help catch the customer's eye.

Our hotel partners are at the heart of our business. You'll provide them with an exceptional support over both phone and email. Whether you're helping train a small, family run Pensione to use our innovative tools to update their offering online, checking with a big hotel chain about rates and availability or helping a ski chalet contact a party about arrival times, you'll help keep everything running like clockwork. Not least in your career. There are 4 levels in these roles, and countless ways to then develop further in a company with 20,000 people based in 30 countries.

Join our
Talent
Community

Join our talent community as we look for outstanding talent to help us bring the world within reach.

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“I really enjoy the variety of work at Egencia. From the moment a business traveller contacts us to the moment they set foot at their destination, we ensure their experience is as smooth and easy as possible.”

Hichem
Egencia Business Travel Consultant
Manchester, UK

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Come and
Join Us

We want you for you. Not the future you, or the after training you. We want the passionate and ambitious you of today, what you can bring to the table right now. And of course, we can't wait to meet the future you too.

Why Expedia Group

Our purpose is to bring the world within reach. We are among the largest technology companies in the world, and our work is solely dedicated to one of the most socially and economically important activities on the planet – travel.

Our travel brands represent the world's most comprehensive selection of travel offerings. From personal to business, last minute to expenses, we’ve got it. These options are backed by industry leading technology and a worldwide team of passionate employees whose focus is creating the best travel experience.

Our benefits

Comprehensive doesn't begin to cover all the benefits and amenities we offer you if you join us. Our mission is to make people's lives better through the magic of travel and that inspires us to provide our people with the very best to make that happen.

We Offer

  • Leisure Travel Reimbursement
  • Travel Discounts
  • Family & Friends Discount
  • Employee Assistance Program
  • Wellness Reimbursement
  • Global Service Awards
  • Charitable Gift Matching
  • Expert Medical Opinion
  • New Parent Benefit

+ FIND OUT MORE

We have over 70 offices and we're still growing.

From Seattle to Singapore, Oslo to Wellington and with a location on almost every continent (sorry, Antarctica!), our platforms are available worldwide to help our customers and clients with their travel needs where ever they are.

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Offices
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