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Sr Learning Experience Designer

United States - Washington - Seattle

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We are the world’s travel platform. Our purpose is to bring the world within reach.

Expedia Group is one of the largest online travel companies in the world, with an extensive brand portfolio that includes some of the world’s leading online travel brands. Collectively, the Expedia Group brands cover virtually every aspect of researching. From planning, and booking travel, from choosing the best airplane seat, to reading personal travel reviews of hotels, to planning what to do in a destination once you arrive. The Expedia Group portfolio serves both leisure and business travelers with tastes and budgets ranging from modest to luxury.

Conversations Platform and Customer Engagement (CPCE) provides the customer service applications to support over 50 million traveler interactions in 22 languages each year. Do you want to be on the leading edge of Expedia's eCommerce Platform strategy and help redefine productivity for travel agents around the globe? Do you also want to help to improve how an Expedia traveler will be able to find support information quickly, as well as find novel ways for that traveler to resolve some complex support issues without the need for an agent’s support?

As a Learning Experience / Instructional Designer you will apply knowledge of learning science, design, instructional technologies, and data analytics to improve learning environments at scale. The role will continuously improve these learning programs using an array of creative approaches which drive productivity, innovation, and operational excellence.  You will be responsible to lead L&D projects, collaborate with subject matter guides, develop instructional material, coordinate, curate, and evaluate learning solutions. With at least 5-7 years’ experience in designing learning experiences, you take initiative for the entire instructional design process using the ADDIE and SAM models, and work with SMEs in crafting and developing learning products for various global audiences in a call center environment. We work with a team of learning and development specialists assisting to incorporate business initiatives and traveler improvement solutions into training strategy. Some travel may be required.

What you'll do:

  • Integrate Human Centered Design, adult learning theory and the neuroscience of learning when designing and building learning solutions and experiences
  • Integrate creative, immersive learning methodologies in learning experience/product design and development
  • Pursue a deep understanding of learner roles and performance objectives (user stories) to ensure
  • Design/develop instructionally sound learning solutions/experiences
  • Collaborate with instructional designers, LMS development team and other partners to implement a framework to allow dynamic content creation and curation
  • Collaborate with platform developers on the features and functions needed to deliver innovative learning activities.
  • Communicate effectively with internal and external partners
  • Facilitate learning using various learning delivery methodologies that achieve objectives and ensure application
  • Analyze, evaluate, and use learner profile data and environmental characteristics to design learning experiences and solutions
  • Research and apply industry best practice and emerging theories of learning assessment
  • Analyze, evaluate, and use learner profile data and environmental characteristics to design learning experiences and solutions
  • Research and apply industry best practice and emerging theories of learning evaluation and assessment

Who you are:

  • Demonstrated capability with eLearning software such as Captivate, Storyline, synchronous/asynchronous tools, and graphics tools and Agile project management using Jira
  • Demonstrated instructional design expertise for a broad range of delivery modalities focused on adult learners
  • Understand Cloud infrastructure, APIs, communication tools to design and build engaging and effective learner experiences
  • Possess excellent grammar and writing proficiency for global English
  • Strong organizational skill and some facilitation ability
  • Excellent social skills, especially written and oral communication skills
  • Demonstrated ability to apply principles of adult learning, and various instructional design approaches and processes to the learning experiences and solutions
  • Assess agent needs, analyze and logically organize complex information and transform that into professionally designed, engaging and effective learning experiences and content
  • Run multiple, complex projects; strong project management; strong ability to multi-task and continually prioritize changing projects tasks/deliverable
  • Demonstrated Media (audio and video) skill.
  • Proficiency with HTML, JavaScript, and CSS.
  • Experience planning for and analyzing data driven learning experiences (e.g. using xAPI)
  • Experience using quantitative and/or qualitative research methods.
  • Demonstrated ability to communicate difficult concepts and processes using clear and simple language and visuals.
  • Strengths: Project and Program Management, Technical / Job Competence, Problem Solving / Judgment, Planning, Leadership, Customer Focus, Communication, Initiative

#LI-MC1

At Expedia Group, we believe in bringing people together and creating an inclusive workplace where everyone belongs and can do their best work. We care about our employees’ safety and well-being, so we’re requiring new hires in the U.S. to be fully vaccinated against COVID-19 and attest to their vaccination status before their start date as a condition of employment. Expedia Group will consider requests for a reasonable accommodation as required under applicable law.

About Expedia Group 

Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.  

© 2021 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals to whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is lifeatexpediagroup.com/jobs.

Expedia is committed to creating an inclusive work environment with a diverse workforce.   All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.

R-73065

Job Category
Human Resources Group

Job Function
Learning & Development

Location
United States - Washington - Seattle

Job Type
Full-Time Regular

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If you need assistance during the recruiting process due to a disability, please reach out to our Recruiting Accommodations Team through the Accommodation Request form. This form is used only by individuals with disabilities who require assistance or adjustments in applying and interviewing for a job. This form is not for inquiring about a position or the status of an application.

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