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Expedia Group is currently looking for motivated individuals, with a bias to action, and who have an obsession for customer satisfaction to join our Service Operations contract center team.

The Service Operations Team provides information, support, and training to our valued property partners and internal Expedia sales teams. With teams in more than 35 locations around the world, we are passionate about fast and effective operations with our primary goal of providing resolution the first time, every time. We value learning and development and invest heavily in our groups to provide an extraordinary environment for growth and the ability to pursue your career dreams.

In this position, you will focus on providing inbound and outbound support to our hotel and property partners. By putting yourself in the shoes of the partner, you will help them attract travelers. You will be versatile in handling multiple software programs, prompt and accurate in your responses to email and phone communications and provide a simple, rapid, competent support experience. Dedicated and compassionate when dealing partners and travelers, you will work closely with other departments to ensure the best resolution, first time.

What you'll do

• Enthusiastic customer service for global inbound/outbound phone support
• Dedicated and compassionate in handling raised issues and working closely and professionally with other departments for the best resolution.
• Versatile in handling multiple software programs while conversing with all types of support staff.
• Bold in maintaining and promoting excellent client relations by handling prompt and accurate responses to email and phone communications.
• Strong, dedicated follow-up skills and being able to administer and support Travel Policies.
• Maintain strong vendor relations with a positive attitude and outgoing nature.
• Adhere to defined procedures, standards and performance expectations.
• Analyze, diagnose and deliver known solutions to complex challenges.

Who you are

• Proficiency in English language.
• High School Diploma. Some college preferred.
• Experience in customer service-oriented industry.
• Hotel/Travel -industry experience will be a plus.
• Fluency with internet, computer usage and web-based application skills
• Experience with Microsoft Office products and various call center support programs.
• Familiar with accounting terms and further financial operations will be an asset.

Choose Fearlessly

• Solutions mindset and a real passion for the partner and the traveler experience
• Ability to handle situations effectively; to set expectations and deliver information in a positive way

Go Get What’s Next

• An individual who will take ownership of problem resolution
• Excellent time-management and prioritization skills

Trust Each Other and Include Consciously

• Listens carefully and attentively to others’ opinions and ideas
• Listens to others’ perspectives and clarifies meaning before responding

Force Simplicity

• Keen eye for detail and high level of accuracy
• Exercise good judgment in decision-making

Why join us

Expedia Group recognizes our success is dependent on the success of our people. We are the world's travel platform, made up of the most knowledgeable, passionate, and creative people in our business. Our brands recognize the power of travel to break down barriers and make people's lives better – that responsibility inspires us to be the place where exceptional people want to do their best work, and to provide them to tools to do so.

Whether you're applying to work in engineering or customer support, marketing or lodging supply, at Expedia Group we act as one team, working towards a common goal; to bring the world within reach. We relentlessly strive for better, but not at the cost of the customer. We act with humility and optimism, respecting ideas big and small. We value diversity and voices of all volumes. We are a global organization but keep our feet on the ground so we can act fast and stay simple. Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares.

If you have a hunger to make a difference with one of the most loved consumer brands in the world and to work in the dynamic travel industry, this is the job for you.

At Expedia Group, we believe in bringing people together and creating an inclusive workplace where everyone belongs and can do their best work. We care about our employees’ safety and well-being, so we’re requiring new hires in the U.S. to be fully vaccinated against COVID-19 and attest to their vaccination status before their start date as a condition of employment. Expedia Group will consider requests for a reasonable accommodation as required under applicable law.

About Expedia Group 

Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.  

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Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals to whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is lifeatexpediagroup.com/jobs.

Expedia is committed to creating an inclusive work environment with a diverse workforce.   All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.