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Traveler Health & Safety Specialist

United States - Texas - Austin

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Traveler Health & Safety Specialist

Come and join us in one of Expedia's most multifaceted client-facing teams! You'll be providing some of the most meaningful business to client customer service that we offer to lodgings in this role, and we want you to be part of this.

  

You will work with the Manager on the implementation and delivery of the Expedia Safety Management System (SMS) in line with the Expedia Policy across global product lines.  

What you’ll do:  

  • Carry out health & safety investigative work based on monitoring traveler reviews, complaints, incidents and media reports

  • Work as part of our Health & Safety team to assist in the coordination of our Lodging Audit programme, including but not limited to scheduling of assessments and negotiating with lodging partners during post-inspection follow up

  • Working with internal and external stakeholders to maintain and risk assess lodging gas safety data

  • Deliver management information to the Manager’s requirements, including in-depth analysis of existing H&S data, regular performance against target metrics, and risk calculation criteria for selection of key product for assessment

  • Collaborate closely with outsource vendors to ensure delivery of agreed SLAs, including targeted auditing program and key system development projects, within set deadlines

  • Responsible for data entry and database maintenance

Who you are:  

  • Demonstrate experience of working in Health & Safety in a travel operations environment

  • Demonstrate experience using Salesforce

  • Ability to speak one or more language(s) other than English preferred

  • Demonstrate intermediate MS Office skills, particularly Excel (pivot table/VLookup level/VBA macros)

  • Have experience leading investigations in a safety, security, legal operations environment

  • Have previous experience in customer service and a flair for handling business relationships

  • Demonstrate experience of learning new technical skills in a busy, demanding and constantly changing environment

  • Strong communication skills (both written and oral, phone and face to face)

  • Understanding of technology with focus on e-commerce, ability to learn quickly

  • Accurate data entry skills

  • Good organizational ability

  • An interest in our industry and what we do  

#L1-IC1

At Expedia Group, we believe in bringing people together and creating an inclusive workplace where everyone belongs and can do their best work. We care about our employees’ safety and well-being, so we’re requiring new hires in the U.S. to be fully vaccinated against COVID-19 and attest to their vaccination status before their start date as a condition of employment. Expedia Group will consider requests for a reasonable accommodation as required under applicable law.

About Expedia Group 

Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.  

© 2021 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals to whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is lifeatexpediagroup.com/jobs.

Expedia is committed to creating an inclusive work environment with a diverse workforce.   All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.

R-72450

Job Category
Finance Group

Job Function
Fraud and Risk

Locations
United States - Texas - Austin
United Kingdom - London

Job Type
Full-Time Regular

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If you need assistance during the recruiting process due to a disability, please reach out to our Recruiting Accommodations Team through the Accommodation Request form. This form is used only by individuals with disabilities who require assistance or adjustments in applying and interviewing for a job. This form is not for inquiring about a position or the status of an application.

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