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Content Designer III

United States - Washington - Seattle

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Content Designer III
 

Are you looking to be part of a world-class enterprise design team dedicated to crafting incredible user experiences? Would you like to drive impactful work that helps millions of people see and enjoy more of the world? Are you passionate about solving hard problems and creating order out of uncertainty?

At Expedia Group, our mission is to power global travel for everyone, everywhere. Within the Expedia Group, the Experience Design organization (XD) is our global, cross-disciplinary team uniting user experience design, content design, and research to enable innovative, relevant, and cohesive experiences that serve the needs of all our travelers, partners, and agents.

We’re looking for a motivated Content Designer III to help us envision and deliver delightful customer experiences. We work on a global scale for multiple brands, across devices and platforms, in a diverse and collaborative environment.

What you’ll do


Reporting into our centralized Content Strategy practice, you'll drive the content strategy and the approach to content design within a product area. As a member of our XD community, you'll also be an advocate for human-centered content strategy and design. 

And while no two days here are identical, your main responsibilities will look something like this:  

  • Apply comprehensive, customer-focused approaches to drive content design in your product area.  
  • Use human-centered design methods to design, craft, and test content solutions that address real customer challenges.  
  • Orchestrate a clear and compelling voice and tone — even if you don’t own all the content — across complex product areas.  
  • Identify and use scalable frameworks (e.g., matrixes and other structured documentation) to tackle structural problems with product content.  
  • Design content solutions to improve systems, overcome technical constraints, and reduce content debt.  
  • Apply UI frameworks, modularity, localization, reuse, and related concepts to design content solutions that scale.  
  • Use both qualitative and quantitative insights and business analytics to drive content insights and solutions.  
  • Partner across teams to improve the accessibility, inclusion, readability, and translatability of product content.  

Who you are


We realize that content design is constantly evolving, and we know that no two people enter this field through the same path. So we’re not expecting you to be a specialist in everything listed here, but we do ask that you demonstrate expertise commensurate with the job level in whichever methods you apply.

We’re also looking for people who will contribute frameworks to our growing team and our design system, so we’re excited to see how you scale your thinking!  

  • Bachelor's degree in a related field; or equivalent related professional experience in UX Writing, Content Audits and Analysis, Content Mapping and Modeling, Content Planning and Sourcing, Conversational Design, Information Architecture, and Storytelling. (This is not a content marketing role.)  
  • At least 5 years related professional experience as a content designer or content strategist
  • Able to audit, analyse, structure, create, and present content independently using established frameworks.  
  • Understanding of human-centered design (HCD) practices.  
  • A thoughtful, empathetic, and inclusive approach to content design that meets every user where they are.  
  • Strong skills in presentation and storytelling, and the ability to communicate compelling rationale and narratives to your team and partners.  
  • A passion for travel and for our mission.  
  • A portfolio of work that demonstrates your skills. We’re especially interested in seeing examples of work you’ve done for Android and iOS apps, and if you have experience working in a platform or two-sided marketplace, it’s a definite plus! 

At Expedia Group, we believe in bringing people together and creating an inclusive workplace where everyone belongs and can do their best work. We care about our employees’ safety and well-being, so we’re requiring new hires in the U.S. to be fully vaccinated against COVID-19 and attest to their vaccination status before their start date as a condition of employment. Expedia Group will consider requests for a reasonable accommodation as required under applicable law.

About Expedia Group 

Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.  

© 2021 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals to whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is lifeatexpediagroup.com/jobs.

Expedia is committed to creating an inclusive work environment with a diverse workforce.   All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.

R-71729

Job Category
Technology Group

Job Function
User Experience

Locations
United States - Washington - Seattle
United States - Texas - Austin
United States - California - San Francisco
United States - Illinois - Chicago

Job Type
Full-Time Regular

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If you need assistance during the recruiting process due to a disability, please reach out to our Recruiting Accommodations Team through the Accommodation Request form. This form is used only by individuals with disabilities who require assistance or adjustments in applying and interviewing for a job. This form is not for inquiring about a position or the status of an application.

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