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Content Designer II

India - Haryana - Gurgaon

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Content Designer II

Do you enjoy UX writing and complicated content challenges? Do you want to use your content design skills as a force for good?

At Expedia Group, our mission is to power global travel for everyone, everywhere. As a Content Designer II on our XD (Experience Design) team, you’ll help us achieve that mission by contributing to the tone, structure, and narrative flow of content across Expedia’s product experiences.

You’re perfect for this role if you’re a blend of UX writer and storyteller. You identify user needs and find the right content to meet those needs using logic, hard data, and empathy for your user to inform your choices. You love competitive analysis and live to bring together your insights into a cohesive strategy.

And finally, you’re an enthusiastic craftsperson keen to create product experiences that are clear, helpful, and human. After all, we’re not only propelling digital experiences, but physical ones too.

What you’ll do
Reporting into our centralized Content Design practice, you’ll help drive the strategy and approach to content design for a new generation of travel products and services that help millions of people travel with confidence and peace of mind.

And while no two days here are identical, your main responsibilities will look something like this:  

  • Use human-centered design methods to design, craft, and test content solutions that address real customer challenges.  
  • Apply foundational UX writing skills to orchestrate a clear and compelling voice and tone across complex product areas.  
  • Apply UI frameworks, modularity, localization, reuse, and related concepts to design content solutions that scale.  
  • Use both qualitative and quantitative insights and business analytics to drive content insights and solutions.  
  • Partner across teams to improve the accessibility, inclusion, readability, and translatability of product content.  
  • Clearly and confidently communicate decision-making rationale to team members and stakeholders

Who you are
We realize that content design is constantly evolving, and we know that no two people enter this field through the same path. So we’re not expecting you to be a specialist in everything listed here, but we do ask that you demonstrate expertise commensurate with the job level in whichever methods you apply.

We’re also looking for people who will contribute frameworks to our growing team and our design system, so we’re excited to see how you scale your thinking!  

  • Bachelor's degree in a related field; or equivalent related professional experience in UX Writing, Content Audits and Analysis, Content Mapping and Modeling, Content Planning and Sourcing, Conversational Design, Information Architecture, and Storytelling. (This is not a content marketing role.)  
  • At least 2-4 years related professional experience as a content designer or content strategist
  • Able to audit, analyze, structure, create, and present content independently using established frameworks.  
  • Understanding of human-centered design (HCD) practices.  
  • A thoughtful, empathetic, and inclusive approach to content design that meets every user where they are.  
  • Strong skills in presentation and storytelling, and the ability to communicate compelling rationale and narratives to your team and partners.  
  • A passion for travel and for our mission.  
  • A portfolio of work that demonstrates your skills. We’re especially interested in seeing examples of work you’ve done for Android and iOS apps, and if you have experience working in a platform or two-sided marketplace, it’s a definite plus! 

About Expedia Group 

Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.  

© 2021 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals to whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is lifeatexpediagroup.com/jobs.

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.

R-71701

Job Category
Technology Group

Job Function
User Experience

Location
India - Haryana - Gurgaon

Job Type
Full-Time Regular

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If you need assistance during the recruiting process due to a disability, please reach out to our Recruiting Accommodations Team through the Accommodation Request form. This form is used only by individuals with disabilities who require assistance or adjustments in applying and interviewing for a job. This form is not for inquiring about a position or the status of an application.

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