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Operations Support Specialist

United Kingdom - London


Operations Support Specialist

Expedia is committed to creating an inclusive work environment with a diverse workforce. All applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability, or age.

Expedia Group recognizes our success is dependent on the success of our people. We are the world's travel platform, made up of the most knowledgeable, passionate, and creative people in our business. Our brands recognize the power of travel to break down barriers and make people's lives better – that responsibility inspires us to be the place where exceptional people want to do their best work, and to provide them to tools to do so.

Whether you're applying to work in engineering or customer support, marketing or lodging supply, at Expedia Group we act as one team, working towards a common goal; to bring the world within reach. We relentlessly strive for better, but not at the cost of the customer. We act with humility and optimism, respecting ideas big and small. We value diversity and voices of all volumes. We are a global organization but keep our feet on the ground so we can act fast and stay simple. Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares.

If you have a hunger to make a difference with one of the most loved consumer brands in the world and to work in the dynamic travel industry, this is the job for you.

Please come and join us in one of Expedia's most multifaceted client-facing teams. You'll be providing some of the most meaningful business to client customer service that we offer to lodgings in this role, and we want you to be part of this.

You will work with the Manager on the implementation and delivery of the Expedia Safety Management System (SMS) in line with the Expedia Policy across global product lines.

What you’ll do:

  • Carrying out health & safety investigative work based on monitoring traveler reviews, complaints, incidents and media reports

  • Work as part of our Health & Safety team to assist in the coordination of our Lodging Audit program, including but not limited to scheduling of assessments and negotiating with lodging partners during post-inspection follow up

  • Working with internal and external stakeholders to maintain and risk assess lodging gas safety data

  • Deliver management information to the Manager’s requirements, including in-depth analysis of existing H&S data, regular performance against target metrics, and risk calculation criteria for selection of key product for assessment

  • Collaborate closely with outsource vendors to ensure delivery of agreed SLAs, including targeted auditing program and key system development projects, within set deadlines

  • Responsible for data entry and database maintenance

Who you are:

  • Demonstrable experience of working in Health & Safety in a travel operations environment

  • Demonstrable experience using Salesforce

  • Ability to speak one or more language(s) other than English

  • Demonstrate intermediate MS Office skills, particularly Excel (pivot table/VLookup level/VBA macros)

  • Experience leading investigations in a safety, security, legal operations environment

  • Have previous experience in customer service and a flair for handling business relationships

  • Demonstrate experience of learning new technical skills in a busy, demanding and constantly changing environment

  • Strong communication skills (both written and oral, phone and face to face) and a flair for managing business relationships

  • University degree or equivalent related professional experience

  • Understanding of technology with focus on e-commerce, ability to learn quickly

  • Accurate data entry skills

  • Good organizational ability

  • An interest in our industry and what we do

About Expedia Group 

Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®,®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®,™, and Expedia Cruises™.  

© 2021 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.


Job Category
Finance Group

Job Function
Fraud and Risk

United Kingdom - London

Job Type
Full-Time Regular

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