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Business Programs Manager - Partner Experience

United Kingdom - London

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Business Programs Manager - Partner Experience

Looking to join a team that relentlessly strives for better, aims to simplify everything and is passionate towards Partner Experience? Do you love designing processes, have strong analytic skills and a hunger to improve the status-quo?

EPS TAAP Commercial Operations team is looking for a Business Programs Manager who will help us identify and supervise improvements in our Partners’ experience and drive the change we need through close partnership with Expedia Group’s various functions.

The Business Programs Manager role reports to the Director of TAAP Business Programs inside EPS’s Customer Operations and Partner Engagement group. A love of travel, a keen analytic eye and a strong eye for business are essential to a Business Programs Manager's success.

What you'll do:

You will manage the overall health of our Travel Agent Affiliate Program (TAAP) platform by:

  • Crafting and implementing a process for monitoring the health of key operational process on TAAP: payments, site issues, partner support and more
  • Running diagnostic processes to investigate identified issues
  • Designing and supporting the implementation of performance improvement plans

Who you are:

  • Highly fluent in English. Other languages are a plus.
  • Confirmed program / project management experience
  • Strong analytical experience with an ability to dig into unstructured data
  • Proven experience of implementing performance improvement initiatives
  • Experience of working with other teams, that might be based in different countries, to lead initiatives
  • Strong bias to action
  • Self-starter / ability to work independently
  • Excellent oral/written communication skills
  • Advanced Microsoft Excel skills. Experience querying data directly in a SQL dialect is a plus.
  • Experience with processes related to Customer Support or Partner support
  • Experience with Customer/Partner experience monitoring and optimization
  • Knowledge of the Travel Agents business

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About Expedia Group 

Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.  

© 2021 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.
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R-70255

Job Category
Corporate Solutions Group

Job Function
Business Programs

Location
United Kingdom - London

Job Type
Full-Time Regular

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