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Senior Market Manager (Tokyo)

Japan - Tokyo

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Job Description

Senior Market Manager 

 

The Senior Market Manager’s primary responsibility is to onboard, develop and maintain a high-quality portfolio of hotel and property products (i.e. relevant, attractive and competitive) for Expedia’s fast-growing global customer base, within their assigned territory.  

 

In doing so, you will also continuously work with Expedia Groups property partners to help them maximize the production potential from their participation in the Expedia marketplace by smartly utilizing the power of Expedia Group’s unique data insights, marketing, distribution and revenue management toolset. 

 

This role is the core on which the Market Management team is based. The team ensure that the Expedia Group brands’ global customers always find the most suitable hotel for their dream trip wherever they want to go, and that our hotel partners can effectively, efficiently and throughout the year, reach Expedia Group’s full breadth of global traveler demand. 

 

What you'll do 

 

Consistently using data specific to your market available in Expedient, Expedia’s proprietary market insights and activity prioritization dashboard, and demonstrating local market knowledge, Senior Market Managers will: 

  • Develop and sustain strong partner relationships by providing relevant data insights and high-quality consulting services to hotel partners (revenue management advice, marketing opportunities) 

  • Build the portfolio of local hotel partners by introducing prospective partners to Expedia’s marketplace and facilitate their onboarding process 

  • Ensure that partner hotels’ products (content, rates and availability) are consistently optimized on the Expedia sites to maximize customer conversion 

  • Secure additional lodging rates and availability information over high demand and compression periods to satisfy customers’ pressing needs 

  • Secure seasonal deals and promotions within the guidelines set by management to support the brands’ merchandising and marketing efforts. 

  • Continuously promote and develop hotel partners’ high engagement with Expedia’s full suite of: 

  • Unique market insights (partner reports, competitive data, key performance drivers) 

  • Revenue management tools (dynamic promotions, packages, fenced deals, mobile) 

  • Marketing and merchandising opportunities 

  • Specialized brands (e.g. Egencia, Hotwire, Media Solutions) potential opportunities 

  • Self-service tools (Expedia Partner Central) 

  • Represent Expedia in the local market, build Expedia’s company profile with key local influencers (e.g. tourism bureau, hotel association, etc.) and provide expertise to the local industry 

  • Supply to cross functional Expedia business initiatives; through initiation and planning stages to actively anticipate market impact and roll out plans 

  • Provide ongoing input to senior management in developing effective and scalable solutions to improve process efficiencies 

  • Provide coaching to colleagues (peers, Associate Market Managers, Market Associates) on standard methodologies 

  • Other reasonable duties, as assigned 

 

Who you are 

 

  • Bachelor’s Degree; or equivalent related professional experience 

  • 4-6 years’ experience 

  • 20 – 30% of travel for market visits 

 

Drive for Results 

  • High impact personality: intellectual agility, entrepreneurship, compassion in relationship, great teammate 

  • Hungry, determined, motivated, willing to take action and results-focused 

  • Organization and time management skills, rigor, attention to details 

  • Proven follow-up/persistence when facing challenging situations 

  • Ability to multi-task effectively and be able to change gears quickly without skipping a beat 

 

Strategy Execution 

  • Demonstrates ability to prioritize work and be laser-focused on achieving critical targets, goals and/or strategic objectives set by LPS leadership team 

 

Relationship Management 

  • Relationship builder; earns the confidence of others; 

  • Bridges and sustains solid partnerships based on mutual support through a reciprocal style 

 

Solution Alignment 

  • Appetite for innovative technology, fast-changing business environment, data driven decision making 

  • Demonstrates problem solving skills 

  • Ability to select and present insights, including performance, market and competitor analysis and to implement significant action plans based on the data 

 

Written & Spoken Communication, Listening and Influencing 

  • Proficiency in English and Japanese language skills 

  • Presents ideas and directives clearly and persuasively; actively listens when spoken/presented to 

  • Ability to effectively communicate to various levels and through a variety of communication channels 

 

Build & Maintain Teams 

  • Able to work independently as well as be a strong team worker, ensuring the whole team wins 

  • Help other team members acquire skills or achieve targets/goals 

About Expedia Group 

Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.  

© 2021 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals to whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is lifeatexpediagroup.com/jobs.

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.

R-70251

Job Category
Sales Group

Job Function
Account Management

Location
Japan - Tokyo

Job Type
Full-Time Regular

If you need assistance during the recruiting process due to a disability, please reach out to our Recruiting Accommodations Team through the Accommodation Request form. This form is used only by individuals with disabilities who require assistance or adjustments in applying and interviewing for a job. This form is not for inquiring about a position or the status of an application.

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