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Area Manager

United States - Texas - Austin

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Area Manager

The Manager’s primary goal is to lead and directly manage a team of strategic account managers who work to efficiently enable our largest Vrbo Property Managers to achieve their goals and enhance the traveler experience. They coach and train their team to conduct high-quality consultations with partners, using marketplace data to improve booking conversion and bookings growth. Managers recruit, develop, and motivate experienced customer facing teams, and act as a liaison to senior leadership and other teams within Expedia Group on behalf of Partner Success Vacation Rental.

What you’ll do:

  • Hold regular 1:1s with team members, assess performance, and provide feedback

  • Facilitate training needed to continually enhance communication, persuasion, objection handling, and shared accountability with our strategic partners

  • Evaluate each team members' monthly/quarterly business plans to build, retain, and optimize vacation rental supply in targeted markets

  • Ensure that all team members meet or exceed all activity standards

  • Directly manage partner concerns and feedback, and help to resolve all issues with a strong sense of ownership and care

  • Help prioritize and triage partner and traveler issues or enhancement suggestions with the appropriate Support, Development, and Product teams necessary for resolution

  • Provide timely feedback to senior management regarding partner performance & future growth, product feedback and insights, and any system or tool issues from our partners

  • Partner with operational, administrative, and learning and development teams to improve day-to-day practices, strategic outreach, operational tools, and marketplace reporting for the account management team

  • Handle special projects on behalf of Partner Success when applicable

  • Organize, attend, and present at industry or partner events

  • Develop direct relationships with middle-management and executive level leadership with our top performing partners

  • Demonstrate business sense, strong knowledge of products, ecommerce pipelining, monetization and optimization, process improvement and a solutions-based approach to challenging problem

Who you are:

  • 6+ years of Customer Success, Account Management, Client Services or B2B sales experience

  • 3+ years of managing Enterprise Account Management or Customer Success teams, with eCommerce or B2B products

  • Proficient in Microsoft Office, SalesForce, and Tableau

  • Knowledge of the vacation rental and hospitality industry is a plus

  • Communication: actively provide guidance to ensure the team listens effectively and can deliver strong messaging that resonates well with strategic partners. Able to communicate effectively with executive level leadership both internally and externally

  • Relationship Management: lead with experience and exemplify how to positively manage all internal and external relationships. Able to influence change within the business to increase growth or eliminate risk of revenue loss with our most strategic partners

  • Partner Advocacy: drive strategic, forward-looking initiatives that create positive outcomes for all by gathering and relaying valuable information between partners and internal teams

  • Planning and Quality Delivery: set clear objectives, provide strategic guidance, present with excellence, and motivate and inspire team members to do the same

  • Data Driven Leadership: understand data well enough to challenge it when monitoring team and portfolio performance; identify risks and marketplace opportunities for the team based on data analysis

  • Expertise Development: successfully demonstrate and develop in-depth customer success expertise across the entire organization

  • Continuous Improvement and Agility: translate changes and improvement opportunities into clear tasks; encourage innovation, use results and feedback to refine strategies and improve outcomes

  • Collaborative Partnership: proactively identify, propose, and lead cross-team improvement programs and establish coalitions of support using strong business cases

  • People Management: offer guidance and coaching where needed; actively support professional development; exemplify openness, transparency, and advocacy

#LI-MC1

At Expedia Group, we believe in bringing people together and creating an inclusive workplace where everyone belongs and can do their best work. We care about our employees’ safety and well-being, so we’re requiring new hires in the U.S. to be fully vaccinated against COVID-19 and attest to their vaccination status before their start date as a condition of employment. Expedia Group will consider requests for a reasonable accommodation as required under applicable law.

About Expedia Group 

Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.  

© 2021 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals to whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is lifeatexpediagroup.com/jobs.

Expedia is committed to creating an inclusive work environment with a diverse workforce.   All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.

R-69985

Job Category
Sales Group

Job Function
Account Management

Location
United States - Texas - Austin

Job Type
Full-Time Regular

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If you need assistance during the recruiting process due to a disability, please reach out to our Recruiting Accommodations Team through the Accommodation Request form. This form is used only by individuals with disabilities who require assistance or adjustments in applying and interviewing for a job. This form is not for inquiring about a position or the status of an application.

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