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Technical Operations Manager / Business Analyst

United Kingdom - London


Position Overview:

As Technical Operations Manager in the Partner Enablement & Strategy team, you will have full ownership to design and execute high impact, scalable processes for Expedia Group’s (EG) Partnership organisation.

Expedia Brands’ Partnerships is a flexible and highly energetic marketing channel that handles over 15,000 partner relationships across all EG brands. This is a newly formed team within EG, which represents a phenomenal opportunity to be part of an exciting journey where you can help craft our future operating model!

We are looking for a candidate that has experience in balancing analytical prowess, that will improve the development of our business strategy, with deep experience in operations management. Our team is an essential business partner to the wider Marketing organisation and thrives when building strong relationships with our Commercial, Business Operations, MarTech, Finance and Analytics teams.


  • You'll design and (re-)engineer processes that drive efficiencies in our partner management processes and unlocks scale
  • Frame the found opportunities into specific operation procedures and acquire agreement from key partners to implement these processes globally
  • Deliver research and analysis to generate penetrative insights upon which to evolve the Retail Partnership business. This will include estimating revenue opportunity (sizing) for new partner segments, commercial models, and products, and prioritize accordingly
  • You will apply your analytical and problem-solving skills to tackle unstructured problems and build strategic frameworks and models
  • You will develop recommendations for our long-term strategy and be able to communicate key considerations from across the business


  • Proven experience in an operations or strategic initiatives role or a similar role in a leading technology company
  • Exceptional project management skills – able to manage multiple workstreams simultaneously, perform under pressure, and lead inclusive and diverse project teams
  • Experience with technical systems and handling large volumes of data, including using SQL
  • Experience with programming languages R or Python preferred
  • Attention to detail and ability to distill complex processes operating in a matrixed environment into easy-to-understand concepts and redesigned operational processes
  • High-energy with a growth mentality. You will be a self-starter looking to have a positive impact on the business
  • Excellent communication skills with ability to present complex concepts to senior leadership and commercial teams
  • Outstanding problem solving and analytical skills, takes a data first approach to draw upon business insight where information is incomplete
  • Teammate - thrives in a climate of inclusion and implements expansive strategies to bring a diverse set of perspectives to the team and solutions

Relocation (Y/N): N

About Expedia Group 

Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®,®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®,™, and Expedia Cruises™.  

© 2021 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.

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Job Category
Technology Group

Job Function
Technical Operations

United Kingdom - London

Job Type
Full-Time Regular

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