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Lead User Experience Designer

United States - Texas - Austin

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Lead User Experience Designer

Expedia Group (EG) has developed the Travel Platform to power global travel for everyone, everywhere! As part of this, we have built powerful conversation capabilities including a communication suite to simplify and personalize travel. We are constructing this platform with Machine Learning (ML) to automate the most complicated travel journeys. We are automating human intelligence by using Natural Language Understanding (NLU) to gauge the intent of our travelers.

Are you driven by leading teams to simplify the sophisticated? We're looking for someone who is excited about redefining these into easy-to-follow, engaging, and fabulous conversational experiences! One that does so with human-centered design at the helm, driven by powerful artificial intelligence, we need your expertise to bring it to the next level. They'll help us revolutionize our communication platform.

This Lead Experience Designer will operate at the intersection of strategy, craftsmanship and design. With a deep focus on user insights, team building and the highest quality user experience design. Their team crafts compelling solutions that are intuitive, creative, thoughtful, simple, and delightful. Inspired by a positive environment where an encouraging, hardworking, and hard-working design community thrive.

What you’ll do:

  • Build a solid toolkit of methods for facilitating the gathering and synthesizing of diverse insights in ambiguous problem spaces

  • Influence strategy for a project or product area by articulating a coherent UX vision based on clear, concrete problem/opportunity statements

  • Define customer experience success metrics for your team

  • Bring together varied perspectives to find opportunities to share goals and increase efficiency across organizational boundaries. Do so by authoritatively facilitating idea generation with collaborators

  • Apply and adapt design and research processes to fit needs of project

  • Use this to develop empathy and insights about customers based on data and insights from research and other customer data sources

  • Anchor these through clearly communicating customer-centric goals when presenting

  • Consistently create clear and compelling materials and narratives explaining design rationale to team and collaborators using customer, business, or driven insights

  • Seek diverse feedback on design work and anticipate feedback to address it proactively

Who you are:

  • Bachelor's or Equivalent Experience; Human-Computer Interaction, User Experience or related Design field or relevant experience professional experience

  • Strong appreciation for human-centered design and outstanding customer experiences, and a record of partnership with creative partners

  • History of developing cohesive, compelling strategic visions for experience, product, and service challenges

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At Expedia Group, we believe in bringing people together and creating an inclusive workplace where everyone belongs and can do their best work. We care about our employees’ safety and well-being, so we’re requiring new hires in the U.S. to be fully vaccinated against COVID-19 and attest to their vaccination status before their start date as a condition of employment. Expedia Group will consider requests for a reasonable accommodation as required under applicable law.

About Expedia Group 

Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.  

© 2021 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals to whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is lifeatexpediagroup.com/jobs.

Expedia is committed to creating an inclusive work environment with a diverse workforce.   All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.

R-69663

Job Category
Technology Group

Job Function
User Experience

Locations
United States - Texas - Austin
United States - California - San Francisco
United States - Illinois - Chicago
United States - Washington - Seattle

Job Type
Full-Time Regular

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If you need assistance during the recruiting process due to a disability, please reach out to our Recruiting Accommodations Team through the Accommodation Request form. This form is used only by individuals with disabilities who require assistance or adjustments in applying and interviewing for a job. This form is not for inquiring about a position or the status of an application.

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