Software Technical Specialist-API Support

Our APIs are used by third party software partners to develop applications that provide our vacation rental property managers with products to perform day-to-day operations, everything from handling OTA distribution, bookings, websites, CSM, housekeeping, much more.

You have a curiosity about solving logic puzzles. You are a keen problem-solver who enjoys helping others resolve sophisticated technical issues. You are looking for a relevant career in a customer-focused team environment, where you get to use your outstanding problem-solving and technical skills to help others. We have what you’re looking for!

As an Application Integration Specialist, you will facilitate the implementation of integrations between new third-party software applications with one or more Escapia APIs; and, you will tackle issues related the integration. You will work with application owners, developers, and property manager operations staff to assist them in understanding the web service functionality and the overall integration process. While you will not be the person making the actual code changes to applications, you’ll need a variety of skills which enable you to work directly with application owners and developers. You will provide ongoing support to address with questions or integration issues between our property management software and third partner software applications.

What you’ll do:

• Deliver outstanding support to property managers and 3rd party software partners by resolving API and integration issues
• Take ownership of customer issues and when appropriate coordinate cross-departmentally to fully solve technical issues
• While many application teams should be able to rely on provided documentation, we tackle the situations where we must supplement/clarify information, including working 1-1 with application developers
• Assist with crafting detailed documentation on specific third-party software integrations to efficiently solve technical issues
• Conduct ongoing analysis of incident drivers to drive continuous improvement
• Advocate for process and product changes that improve customer experience and innovate toward simplicity.
• Meet appropriate productivity and quality levels while balancing multiple activities in parallel
• Responsible for identifying trends and escalating issues to the appropriate manager
• Provide integration status updates to program and technical leadership as needed

Who you are:

• Must have outstanding analytical skills, ability to resolve sophisticated problem, and strong oral and written communication skills
• Able to cope with change and to work in an agile and cross functional environment
• Experience analyzing system workflows and business process flows
• Hands on experience with web services and associated frameworks like SOAP, REST, and GraphQL
• Familiar with API products like SOAPUI, Postman, Swagger Experience using logging tools, such as Splunk and Kibana, to retrieve logs, reproduce events, and solve issues
• Ability to interface with databases, analyze & write complex queries & procedures in SQL will be considered
• Proficient in Atlassian products (Jira & Confluence) and Salesforce is a bonus
• Experience with OTA's, Property Management Software, and Hospitality B2B experiences is a plus

Benefits & Perks:

• Competitive health and insurance benefits.
• Competitive salary.
• Annual target bonus or commission.
• Parental leave for up to 20 weeks (dependent on eligibility).
• Paid vacation and sick time.
• Employee Stock Purchase Program.
• Free snacks and beverages.
• Frequent company update talks with our leadership team.
• Electronic, adjustable stand-up desk.
• Discounted Metro & Rail pass.
• Casual dress.
   

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At Expedia Group, we believe in bringing people together and creating an inclusive workplace where everyone belongs and can do their best work. We care about our employees’ safety and wellbeing, so we’re requiring new hires in the U.S. to be fully vaccinated against COVID-19 and present acceptable proof of vaccination before their start date as a condition of employment. Expedia Group will consider requests for a reasonable accommodation as required under applicable law.

About Expedia Group 

Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.  

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Expedia is committed to creating an inclusive work environment with a diverse workforce.   All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.