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Client Success Manager

The Account Manager, Client Success is key to promoting and developing a high level of engagement with Vrbo’s Vacation Rental Hosts. Have you ever wondered who decides what information is shared on vendor sites? Does having a valued opinion around updating and creating that customer information excite you?

This position might be the perfect opportunity for you! Your primary responsibility is to work collaboratively with Hosts to improve their productivity and results in Vrbo’s marketplace. You will continuously work to increase the production potential in the Vrbo marketplace by applying and sharing unique data insights, marketing, distribution, and revenue management tools with Hosts. Driven and focused you’re a taskmaster that loves working with people. You’re diligent and thorough and can break down technical concepts with ease.

What you’ll do:

You will be responsible for driving the success of Vacation Rental Hosts on the Vrbo platform. The primary part of this position is a high-volume outbound call-based role.

• Use your persuasion skills to drive Host behavior on the site

• Gain maximum Host success while providing a quality Traveler experience

• Consistently exceeding the mark on metrics (strategic objectives set by leadership)

• Establishing performance goals with partners, developing action plans, securing commitment for adoption/usage

• Optimizing content, rate, and availability to improve booking conversion

• Strong client communication skills (both call and written)

• Leading a large volume of clients through multiple consultations daily

• Understanding key demand/supply indicators, economic data, trends, and competitive information within the designated strategic market

• Pitching additional relevant products to existing customers or prospects

Who you are:

• Bachelor’s degree in a related field or equivalent related work experience

• 2-4 years of sales, client services, or account management experience

• Knowledge of the vacation rental industry is a plus

• Proficient in Microsoft Office

• Knowledge of Salesforce or other CRM systems and Tableau or other BI platforms

• An affinity for action and self-initiative

• Superb organization and time management skills, self-discipline

• A results-focus and metrics-driven mindset

• Demonstrated ability to balance a variety of activities to drive a high-volume of partner interaction

• Ability to interpret performance, market and competitor data analysis and implement impactful action plans based on the data

• A reputation for follow-up and persistence in challenging situations

• Authentic relationship skills that earn the confidence of others

#LI-MC1

At Expedia Group, we believe in bringing people together and creating an inclusive workplace where everyone belongs and can do their best work. We care about our employees’ safety and well-being, so we’re requiring new hires in the U.S. to be fully vaccinated against COVID-19 and attest to their vaccination status before their start date as a condition of employment. Expedia Group will consider requests for a reasonable accommodation as required under applicable law.

About Expedia Group 

Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.  

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Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals to whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is lifeatexpediagroup.com/jobs.

Expedia is committed to creating an inclusive work environment with a diverse workforce.   All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.