Sr. Product Manager – App Growth & Traveller Engagement

Are you passionate about building customer loyalty and creating experiences that leave shoppers feeling meaningfully rewarded? Are you motivated by the idea of helping our customers feel known, understood, and valued? If so, the Incentives team wants you to help fulfill our vision to provide the best offering(s) for any given customer, at any given time, across all customer touchpoints. We aim to provide personalized inspiration, inventory and value to travelers in order to increase engagement and drive repeat business.

Our team plays a critical role in the following spaces, all of which you will work with:

• Evolving our already world-class loyalty programs for brands like Expedia and Orbitz, with a focus on the customer experience.
• Enhancing the tools used by our merchandisers to curate the most relevant inventory and deals for our users, as well as improving how we display this information to shoppers.
• Building our Incentives platform to deliver the right offer to each customer across their entire shopping journey.

You will lead with a vision and build a strategy to meet that vision. You will build trust amongst the team and with internal partners to execute on your strategy. You will balance multiple competing priorities and maintain a superb level of attention to detail, always keeping the traveler in mind.

What you’ll do:

• See the future. You will be given independence in building a vision and strategy for the Incentives products that follows our platform strategy and creates outstanding value for our customers.
• Evangelize your vision. Communicate strategy, plan, tradeoffs, and progress regularly.
• Act as an ambassador. Resolve dependencies critical to success by working with your peers in Marketing, Data Science, Analytics, and other Platform teams across Expedia Group.
• Coach your team members. As a Senior PM, you’ll guide the more junior product team members working alongside you.
• Make it happen. You’ll work in a fast-paced agile environment with engineering, data, research, marketing and design to conceptualize, implement and bring your work to market.
• Achieve results. Define appropriate metrics to measure how optimally we're meeting each objective and set clear targets to constantly strive for improvement.

Who you are:

You’ll fit this role if you have:

• A strong product or program management background that includes experience in building a strategy.
• Practice translating business strategy into a detailed product roadmap, with a measurable, long-term positive impact on business performance.
• Strong customer awareness with excellent problem solving and analytical skills.
• An ability to define the right metrics, working with engineers and data scientists and keeping teams motivated and accountable to meet targets
• Are at ease with evaluating and making recommendations across competing and equally critical business needs.
• Enthusiasm and strong leadership skills with the ability to influence or challenge partners in the organization while maintaining great relationships.
• Experience delivering technology products and measuring outcomes in a growth environment where priorities shift fast
• Excellent verbal and written communication skills, capable of interacting across all levels of the organization
• A strong eye for detail, with a natural drive to dig deep to thoroughly understand an issue before recommending a solution
• Experience in AI/ML/Data solutions
• Bachelor’s degree required; MBA preferred.

Why Join Us

Expedia Group recognizes our success is dependent on the success of our people. We are the world's travel platform, made up of the most knowledgeable, passionate, and creative people in our business. Our brands recognize the power of travel to break down barriers and make people's lives better – that responsibility inspires us to be the place where exceptional people want to do their best work, and to provide them the tools to do so.

Whether you're applying for a role in engineering or customer support, marketing or lodging supply, at Expedia Group we act as one team, working towards a common goal; to bring the world within reach. We relentlessly strive for better, but not at the cost of the customer. We act with humility and optimism, respecting ideas big and small. We value diversity and voices of all volumes. We are a global organization but keep our feet on the ground so we can act fast and stay simple. Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares.

If you have a hunger to make a difference with one of the most loved consumer brands in the world and to work in the dynamic travel industry, this is the job for you.

Our family of travel brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Egencia®, trivago®, HomeAway®, Orbitz®, Travelocity®, Wotif®, lastminute.com.au®, ebookers®, CheapTickets®, Hotwire®, Classic Vacations®, Expedia® Media Solutions, CarRentals.com™, Expedia Local Expert®, Expedia® CruiseShipCenters®, SilverRail Technologies, Inc., ALICE and Traveldoo®.

Expedia is committed to creating an inclusive work environment with a diverse workforce.   All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.

About Expedia Group 

Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.  

© 2021 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.