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Do you want to transform how millions of people engage with websites, apps, and bots by building platform automation with an API first approach? Do you dive deep into complex problems looking for infinitely scalable solutions that power robust and elegant user experiences? If so, consider Expedia Group.

We are building scalable service automation that will power over 100 million voice, text, and web interactions across the ecosystem of travelers, suppliers, and agents. To do this, we need technically passionate product managers with an entrepreneurial approach who love challenges, enjoy problem solving and take pride in delivering commercial grade products.

We are looking for a Product Manager III to drive omni-channel, differentiated traveler service experiences for Expedia Group. You will operate independently and strategically: thinking big about complex problems while designing a best-in-class experience for our Travelers and Agents. You will need to be able to tackle an ambitious space, build and simplify, and communicate clearly and persuasively. 

Join Expedia Group and help define the Gold Standard of Service in the travel industry.

What you will do:

• Be a subject matter authority for service travel automation, matching travel knowledge and business opportunities with technical solutions

• Dive deep to drive the strategy and vision for complex scenarios

• Deliver high performing virtual agent skills

• Prioritize the product roadmap with a data first and business opportunity approach.

• Guide product definition through every stage of the agile software development lifecycle while collaborating across the organization.

• Partner closely with engineering, UX, and business teams to create solutions that satisfy customer experience, business, and technology goals. Facilitate decision-making, propose alternative solutions, and help identify gaps.

• Articulate decision-making rationale, solutions, methodologies, and frameworks to both technical and non-technical partners

Who you are:

• 3-5+ years of experience in product management

• Virtual agent/chat bot experience or similar technical experience is a plus

• Passion for cutting edge technology and a thirst to learn more

• Data-driven and comfortable with numerical analysis

• Strong communication and influencing skills; enjoys a collaborative environment

• Proactive, positive and have a growth mindset

• Engineering, App or Computer Science background a plus

• Bachelor's degree in Computer Science, Business, or equivalent field required; or equivalent related professional experience

Why join us:

Expedia Group recognizes our success is dependent on the success of our people. We are the world's travel platform, made up of the most knowledgeable, passionate, and creative people in our business. Our brands recognize the power of travel to break down barriers and make people's lives better – that responsibility inspires us to be the place where exceptional people want to do their best work, and to provide them the tools to do so.

Whether you're applying to work in engineering or customer support, marketing or lodging supply, at Expedia Group we act as one team, working towards a common goal; to bring the world within reach. We relentlessly strive for better, but not at the cost of the customer. We act with humility and optimism, respecting ideas big and small. We value diversity and voices of all volumes. We are a global organization but keep our feet on the ground, so we can act fast and stay simple. Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares.

If you have a hunger to make a difference with one of the most loved consumer brands in the world and to work in the dynamic travel industry, this is the job for you.

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At Expedia Group, we believe in bringing people together and creating an inclusive workplace where everyone belongs and can do their best work. We care about our employees’ safety and well-being, so we’re requiring new hires in the U.S. to be fully vaccinated against COVID-19 and attest to their vaccination status before their start date as a condition of employment. Expedia Group will consider requests for a reasonable accommodation as required under applicable law.

About Expedia Group 

Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.  

© 2021 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals to whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is lifeatexpediagroup.com/jobs.

Expedia is committed to creating an inclusive work environment with a diverse workforce.   All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.