Lodging Service Associate
Expedia Group is currently looking for motivated individuals who have an obsession for customer satisfaction to join our Service & Operations team.
In this position, you will focus on supporting the onboarding process of new hotel partners and resolving requests submitted by hotels and internal teams.
Dedicated and conscientious when dealing with partners and travelers, you will work closely with other departments to ensure the best resolution.
What you'll do:
Assist partner onboarding their property on the platform. Ensure that the product is complete and accurate, by types of room build, rate plans, rates and inventory
Provide accurate responses with a positive approach and service behavior
Respond to inquiries or requests in inventory management, data entry, including calling partners to resolve current and future issues
Building and updating products
Collaborate with internal teams to respond critical & elaborate hotel partner issues
Proactively call out systemic issues and process gaps to leads/seniors
Can be handling financial transaction support (disputes, questions, etc.) to partners across multiple account models when required
Can be administering accounting related processes, including accounts payable inquiries from lodging partners when required
Promote valuable services such as assisting hotel partners to self-serve
Perform additional tasks associated with test & learns, content or process improvement as assigned
Who you are:
Proficiency in English, and Spanish language
High School Diploma. Some college preferred; or equivalent related professional experience
Expert in customer experience
Hotel/Travel -industry experience will be a plus
Proficiency with internet computer usage, and web-based application skills
Experience with Microsoft Office products and various call center support programs
Familiarity with accounting terms and further financial operations will be an asset
Solutions approach and true interest for the partner and the traveler experience
Exercise good judgment in decision-making
An individual who is proactive
Excellent time-management and prioritization skills
Listens carefully and attentively to others’ opinions and ideas
Listens to others’ perspectives and clarifies meaning before responding
A keen eye for detail and a high level of accuracy
Ability to handle situations effectively; set expectations and deliver information in a positive way
About Expedia Group
Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.
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