Credit Control Collector - Japanese Speaking (Based in Kuala Lumpur)
This position is part of the Global Financial Operations team. The Credit Control Collector is responsible for collecting amounts, maintaining a professional relationship with hotel suppliers, and cooperating with Expedia Market Managers in different locations. We are looking for a highly motivated, goal-oriented individual with professional phone skills and carries a positive attitude.
As a Credit Control Collector, you will maintain your own account portfolio, contacting hotels via phone and email, requesting payment and reconciliation of compensation owed in accordance with their payment terms, while educating them on the benefits of partnering with us. This position requires an organized team player with strong communication skills.
What you'll do
Make pro-active collection calls, send reminder emails to hotels regarding unpaid invoices and handle inbound calls from hotels
Analyze and understand the reasons why hotels delay payments
Communicate with hotels in various countries as required and bring new and innovative ideas on how to collect unpaid invoices while maintaining a great business relationship
Effectively cooperate with Market Managers in order to establish a strong Expedia Group Team
Follow up with hotels on a recurring basis and build relationships with them
Be proactive in increasing the number of accounts that pay by Direct Debit or Autopay, where available
Ability to work well with other departments including Cash Application, Supplier Relations, Invoicing, and Lodging Market Management
Meet departmental expectations/deadlines including call/email volumes, response SLAs, and collection targets
Who you are
You’ll fit this role if you have:
Degree; or Equivalent related professional experience
Excellent English & Japanese Language skills
Working knowledge of basic programs including Excel, Word, and Outlook
Detail-oriented, organized, efficient and ability to multi-task
Excellent problem-solving, analytical and mathematical skills
Positive attitude, goal-oriented, and ability to work with minimal supervision
Excellent verbal and written communication skills
Dependable, flexible, and ability to work in a fast-paced, changing environment
Ability to handle potentially volatile situations
About Expedia Group
Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.
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