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Lodging Partner Associate II

United States - Missouri - Springfield

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Expedia Group is currently looking for motivated individuals, with a bias to action, and who have an obsession for customer satisfaction to join our Service Operations contract center team.

The Service Operations Team provides information, support, and training to our valued property partners and internal Expedia sales teams. With teams in more than 35 locations around the world, we are passionate about fast and effective operations with our primary goal of providing resolution the first time, every time. We value learning and development and invest heavily in our groups to provide an extraordinary environment for growth and the ability to pursue your career dreams.

In this position, you will focus on providing inbound and outbound support to our hotel and property partners. By putting yourself in the shoes of the partner, you will help them attract travelers. You will be versatile in handling multiple software programs, prompt and accurate in your responses to email and phone communications and provide a simple, rapid, competent support experience.

Dedicated and compassionate when dealing partners and travelers, you will work closely with other departments to ensure the best resolution, first time.

What you'll do:

  • Enthusiastic customer service for global inbound/outbound phone support
  • Dedicated and compassionate in handling raised issues and working closely and professionally with other departments for the best resolution.
  • Versatile in handling multiple software programs while conversing with all types of support staff.
  • Bold in maintaining and promoting excellent client relations by handling prompt and accurate responses to email and phone communications.
  • Strong, dedicated follow-up skills and being able to administer and support Travel Policies.
  • Maintain strong vendor relations with a positive attitude and outgoing nature.
  • Adhere to defined procedures, standards and performance expectations.
  • Analyze, diagnose and deliver known solutions to complex challenges.

Who you are:

  • High School Diploma. Some college preferred
  • Experience in customer service-oriented industry is a plus
  • Hotel/Travel industry experience is a plus
  • Fluent with internet, computer usage and web-based application skills
  • Experience with Microsoft Office products and various call center support programs
  • Familiar with accounting terms and further financial operations will be an asset

Choose Fearlessly

  • Solutions mindset and a real passion for the partner and the traveler experience
  • Ability to handle situations effectively; to set expectations and deliver information in a positive way
     

Go Get What’s Next

  • An individual who will take ownership of problem resolution
  • Excellent time-management and prioritization skills
     

Trust Each Other and Include Consciously

  • Listens carefully and attentively to others’ opinions and ideas
  • Listens to others’ perspectives and clarifies meaning before responding
     

Force Simplicity

  • Keen eye for detail and high level of accuracy
  • Exercise good judgment in decision-making

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About Expedia Group 

Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.  

© 2021 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Expedia is committed to creating an inclusive work environment with a diverse workforce.   All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.
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R-67233

Job Category
Partner Services Group

Job Function
Hotel Partner Operations

Location
United States - Missouri - Springfield

Job Type
Full-Time Regular

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