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Senior Manager, Data Science, Core Operations Analytics

Switzerland - Geneva

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Senior Manager, Core Operations Analytics

The Senior Manager of Core Operations Analytics will lead the team responsible for the Lodging Core Operations Center of Excellence. This team will be responsible to drive the operational transformation that the Global Account Management team embarked on by putting the Traveler at the center of the OTA. This transformation also includes a revamp of the Account Management workflow to apply operational excellence principles from other industries and ensure the continuous improvement of the sales operations to maximize long-term impact on supply quality. This team will build on deep functional expertise to develop state-of-the-art models, products, and frameworks to monitor operations and proactively drive changes in the way Account Management teams perform their work. The successful candidate would own the source of truth infrastructure for all operational topics and will provide thought leadership in operational decision making by proactively providing recommendations to the leadership team and by closely partnering with the other non-analytics team involved in the Account Management workflow.

What you’ll do:

  • Lead a team of 4 people covering Account Management operations, traveler/trading insights and resource allocation

  • Own standard definitions and infrastructure that will be used as source of truth by the rest of the organization on above topics (working with BI Dev and/or Engineering)

  • Responsible to work with the respective VP sponsors and to collaborate closely with the partner teams involved in the workflow (e.g., Scout, BES, Learning, Product Analytics)

  • Accountable to drive the thought process on topics of expertise and to proactively bring forward areas of continuous improvement opportunities and novel ways of working

  • Provide progress update to leadership and present overall operational status to AMLT at relevant meetings such as QBR

  • Partner closely with both CHAMP Analytics and VRBO Analytics to standardize as much as possible the way things are measured and monitored across Account Management

  • Support resource allocation decision making by closely partnering with Finance, Workforce Planning

Who you are:

  • Bachelor's, Master's, PhD or Equivalent Experience; Mathematics, Science, Statistics or Technical degree preferred otherwise relevant experience is applicable.

  • 4+ year of relevant experience in analytics for the Lodging industry (people management exposure preferred)

  • Display strong domain knowledge, business acumen and critical reasoning skills

  • Familiar with Python, Scala or R, or any other major ML programming language

  • Experienced in the fundamentals of big data architecture (streaming events, data lakes, analytics engines) and relational database models.

  • Applied knowledge of SQL and familiar with Python, R, or any other major ML programming language

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.

About Expedia Group 

Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.  

© 2021 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.
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R-67156

Job Category
Technology Group

Job Function
Data Science

Location
Switzerland - Geneva

Job Type
Full-Time Regular

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