Senior Account and Supplier Risk Specialist
Are you a highly innovative and influential person who has a passion for delving into data? Do you have a background in eCommerce risk or technology? Would you like to join a team who drives Expedia Group’s fraud and risk excellence?
As an Account and Supplier Risk Specialist you will ensure the smooth daily operation of the team in coordination with your peers around the world. You will drive performance towards key departmental objectives and periodically represent our team in forums spanning across Expedia Group. This role requires flexibility in adapting your approach as circumstances change. As Fraud never stops, neither do we. We are a 24 x 7 Operations team and scheduling flexibility is needed in this role. Our team values diverse strengths and recognizes the importance of individual contributions.
If you have a hunger to make a difference with one of the most loved consumer brands in the world and to excel in the dynamic travel industry, this is the job for you.
What you’ll do:
Your core function is to detect and mitigate fraud on our customer accounts and supply partners, with an emphasis on working outside of standard queues to creatively tackle emerging challenges confronting the team
Consistently maintain or exceed required performance standards related to productivity, quality, and efficiency
Build, evolve, and execute SQL, Redshift, Qubole, and Splunk database queries to retrieve data and produce standardized reports. Analyze acquired data and reports to identify new fraud activity
Determine appropriate solutions to combat fraud trends and emerging risk vectors
You will represent the team in multi-functional initiatives to identify improvements in tools and processes, and be the primary resource for UAT initiatives
Performs assigned operational projects in a timely manner, as requested. Will be responsible for some outcomes and analysis
Proactively find opportunities for operational improvements, and effectively raise abnormalities, technical problems, and bugs to the appropriate teams for resolution
Maintain up to date knowledge of the account and supplier risk space, and help drive evolution of the team's knowledge base
Handle executive escalations and resolve higher complexity risk decisions
Provide mentoring and training to your team members, and own smaller operations-focused initiatives on an ongoing basis
May assist with managing daily capacity against transactional volume
May facilitate team meetings and serve as a temporary relief Supervisor (in Supervisor absence)
May be required to support business continuity emergencies, as requested by leadership
Support other duties as assigned
Who you are:
3+ years of experience in eCommerce risk environments
Proven capacity for analytical thought, and able to extract meaningful insights from data that lead to improvements in detection of risk
Possesses strong analytical skills, including data extraction capabilities across multiple platforms, and demonstrates sophisticated judgement capability
Requires superb interpersonal skills, and an ability to communicate effectively with internal and external parties
Possess a high degree of self-motivation, and strive for improvement both in yourself and those around you
Flexibility to adapt and able to handle multiple assignments while working independently
Love working as a part of a creative, adaptable team within an evolving area of the company
Attention to detail is critical, as is the ability to prioritize work to meet business needs
About Expedia Group
Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.
© 2021 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.
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