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Product Manager III

United Kingdom - London

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The TPG Enablement Solutions Team supports Expedia Group and brands by implementing platform and operational improvements to improve efficiency. The internal Expedia Group teams we help support serve customers and hotel suppliers in many functions including: hotel onboarding onto our websites, guest outreach and relocations, supplier account management, and daily billing and booking inquires. This team supports over 1600 sales representatives as well as an in-sourced call center and support staff team of 1000+ with 21+ global operating locations supporting supplier/customer interactions in 26 languages.

As Expedia Group is focused on improving the B2B Customer Experience, we are looking for a self-starter to join the team to build a roadmap of product enhancements, drive development timelines, and effectively track and monitor impact to key performance indicators.

Responsibilities:

  • Take ownership in driving new feature development through every stage of the product life cycle and deliver incremental value using validated agile methodologies.
  • Understand product interaction within a Business process and from end user experience view point.
  • Evaluate every feature request, gather detailed business requirements from partners and work closely with technology staff to translate requirements into user stories for consumption by development team.
  • Work with development team through development cycle to ensure features developed meet the desired business objectives.
  • Collaborate with the development team to evaluate technical options, conducting build versus buy analysis.
  • Identify gaps or conflicts in requirements, handle risks & UAT defects and drive toward resolution.
  • Validate projects after deployment to ensure they meet all operational and business requirements and drive maintenance and problem resolution, as required.
  • Liaise between product development, reporting, training and business owners to ensure clear communication, understanding of product offerings at all times and ultimate project success.
  • Provide visibility into status of upcoming improvements to partners.
  • Monitor and track product feedback to help in the prioritization of development projects.
  • Refine and build the assigned product offering over time.
  • Act as product champion and establish effective relationships with key partners.
    • Requirements:
  • 3-5 years of Product Management/Program Management/Business Analysis experience.
  • Experience with Cloud related technologies such as AWS
  • Experience with developing integration between CRM & other applications and implementing CRM features/custom apps to increase user efficiency.
  • Experience supporting CRM products (Salesforce, MSCRM) around the sales process.
  • Ability to handle multiple tasks and projects at a time, prioritizes workload effectively, and thrive in a dynamic and complex environment.
  • Competency with all phases of project management, including issue and risk identification and management, tracking dependencies and milestones, and communication of overall project status.
  • Proven ability to work with cross-functional teams to drive the implementation of new features as well as resolve operational issues.
  • Flexibility in working hours required to meet with regional stakeholders.
  • Excellent verbal and written communication skills.
  • Experience with Agile/SCRUM.
  • Goal oriented and passionate about achieving results by taking on the spot decisions and make the needed trade-offs.
  • Ability to creatively solve challenging business/technology problems.
  • Ability to retrieve using CRM Reports, SQL Server and analyze the data.
  • Should be a self-starter and detail oriented.

About Expedia Group 

Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.  

© 2021 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.
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R-66145

Job Category
Technology Group

Job Function
Product Management

Location
United Kingdom - London

Job Type
Full-Time Regular

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