Partner Success Associate (Spanish & English)
The Partner Success Associate’s primary responsibility is to ensure that Expedia Group’s lodging product in their assigned market is competitive, attractive and relevant for our fast-growing global customer base. In doing so, Partner Success Associates will also continuously work with Expedia Group’s diverse lodging partners to help them improve their marketing potential from participation in Expedia Group’s marketplace.
This role is the foundation of our Centralized Hub for Account Management & Performance. Our team ensures that our lodging partners can effectively, efficiently and throughout the year, reach Expedia Group’s full breadth of global traveler demand by ensuring partners have the knowledge and access to Expedia Groups vast product lineup in a constantly evolving competitive industry!
Our vision is to empower our partners to be successful - you will make phone-based contact with our partners, and engaging them to:
Leverage Expedia Group’s tool kit to increase the customers they attract on the Expedia Group platform
Support new partners to ramp up and sustain their hotel revenue and market share on the Expedia Group platform
Communicate special offers from Expedia Group’s dedicated customer base and promotional deals that allow them to benefit from Expedia Group’s merchandising and marketing efforts
Educate lodging partners to take control of their listing by using the self-service features available on Partner Central
Bachelor’s Degree in a related field; or equivalent related professional experience
1-3 years of experience in Account Management or Commercial Engagement
Demonstrate ability to work based on a variety target, goals and/or strategic objectives set by the leadership team
Appetite for innovative technology, fast-changing business environment, robust data driven analysis
Proficiency in Spanish and English
Presents ideas and directives clearly and persuasively; actively listens when spoken/presented to
Ability to effectively communicate to various levels and through a variety of communication channels
Ability to handle objection, secure commitments and be resilient
Possesses outstanding listening, investigating, and influencing and assessing skills
High impact personality: intellectual agility, entrepreneurship, empathy in relationships, great teammate
Hungry, determined, motivated, willing to take action and results-focused
Organization and time management skills, attention to details
Proven follow-up/persistence when facing complicated situations
Ability to multi-task effectively and be able to change gears quickly without skipping a beat
Ability to perform under pressure and think on your feet in a fast-paced environment
Open to feedback for continuous improvement
Relationship builder; earns the confidence of others;
Able to work independently as well as be a strong team worker, ensuring the whole team wins
Bridges and sustains solid partnerships based on mutual support through a collaborative style
About Expedia Group
Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.
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