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Account Manager - Property Owners (Sydney)

Australia - Sydney


Account Manager - Property Owners (Sydney)

We are a world leader in the holiday rental industry with more than two million places to stay in 190 countries.  Expedia Group brands, which includes Stayz and Bookabach in Australia and New Zealand makes it easy to find and book the perfect beach house, cottage, or apartment for any getaway. 

Our mission is to make every holiday rental in the world available to every traveler through our online marketplace and we're committed to helping families and friends find the perfect holiday rental to create unforgettable travel memories together. 

Do you have a 'client first' mindset with a focus on driving value and enhancing their experience? Are you self-motivated to learn new skills and knowledge? If you've answered yes then our Partner Success team have an opportunity for you as a B2C Account Manager who will be responsible for managing a portfolio of high value, Property Owners across Australia. 

An Account Manager for Property Owners is key to building and maintaining strong and high-performing relationships with our Holiday Rental owners/partners. The primary responsibility is to ensure that our owner inventory is competitive, attractive, and relevant for Expedia Group’s fast-growing global traveler base, and you will work hand-in-hand with Holiday Rental Owners to improve performance by coaching and influencing partners to take actions to improve booking conversions 

 What you’ll do:

  • With a "traveler centric" mindset you will drive value for partners and improve their experience. In doing this you will propose enhancements based on partners’ unique situations and structuring solutions that add partner value and enthusiastically create "win-win" situations by suggesting Vrbo products, features, services or solutions. Fundamentally, you'll be a relationship manager who establishes and maintains positive, and trusting relationships with partners 

  • Establish performance goals with partners, developing action plans and securing commitment for adoption/usage 

  • Optimize content, rate and availability to maximize booking conversion 

  • Develop and sustain strong customer relationships by providing relevant data insight and direction 

  • Secure additional inventory over high demand and compression periods to satisfy traveler demand 

  • Educate partners on the self-service features available on Vrbo 

  • Support partner retention efforts through smooth onboarding  

  • Keep abreast of key demand/supply indicators, economic data, trends and competitive information within the designated strategic market  

  • Promote relevant products to existing customers or prospects 

Who you are:

  • 2+ years account management, customer experience or relationship management experience 

  • Experience within the travel industry is preferential. 

  • Demonstrated experience using data driven business acumen to optimise your portfolio of key accounts. This will include customising recommendations to partners and making reasonable business decisions based on insights from data. 

  • Tailors and conveys information effectively and appropriately based on the audience; receives and interprets information with patience and empathy; influences partners through appropriate persuasion and techniques. 

  • A passion for learning and sharing your knowledge with the wider APAC team demonstrating experience in sharing best practice and deep expertise in business knowledge acting as a trusted adviser. 

  • One Team: Aligns key stakeholders and gains commitment from cross-functional and cross-regional partners towards a shared goal collaborating to drive overall success. 

  • Openness: Acts with humility and an openness to feedback with the intent of continuously striving for better. 

  • Participation: Finds ways to positively contribute to collaboration; completes tasks as assigned. 

  • Intermediate Microsoft Office skills (Excel, PowerPoint, Word) 

About Expedia Group 

Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®,®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®,™, and Expedia Cruises™.  

© 2021 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.

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Job Category
Sales Group

Job Function

Australia - Sydney

Job Type
Full-Time Regular

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