Join us on our mission to power global travel
for everyone, everywhere.

View my profile

Supply Support Analyst (Singapore)

Singapore

APPLY NOW

Join our EPS Supply team as we are creating an expansion of our team in exciting Singapore!!!

Expedia Partner Solutions (EPS) is B2B partner-focused arm of Expedia Group ​is growing and we are looking for our new Supply Support Analyst to join the team !

EPS is the youngest and fastest growing company within Expedia Group! We are a global B2B business that powers the hotel business through multiple industry segments, including the online, retail, loyalty, air and thousands of other partners through its API and template solutions.

What you’ll do

Within this role, you would provide operational support and serve as subject matter guide for the Supply Support process. You will bridge two big key internal partners bringing collaboration and efficiency to the role!

You will involve close collaboration with various departments and regions across the organisation and communicate with stakeholders at different levels of seniority. You will work closely and professionally with the EPS Sales team alongside other EG departments to ensure the best resolution.

  • Provide support in resolving and investigating complex supply situations to assist the EPS sales team in our partnerships with affiliates.
  • Coordinate with EPS and other EG internal teams to escalate issues of technical and business nature for proactive improvements.
  • Educate various teams across the organisation about the EPS business, Expedia's hotel supply system and our team’s supply support function.
  • Maintain and report on status of the supply support process, with objective to surface obstacles such as reoccurring issues, alongside opportunities to improve operational practices.
  • Maintain in-depth understanding of assigned systems (e.g. Expedia's hotel supply system, EPS support ticket system (Zendesk), etc.) and associated commercial impact.
  • Writing Knowledge Base articles.
  • Be highly effective in managing multiple projects simultaneously

Who you are

You’ll fit this role if you are

  • Comfortable with Microsoft Office, particularly Excel, where you will be expected to extract insights from data and occasionally present via PowerPoint
  • Independently driven to learn new applications, technologies, and keep up to date on new features/information
  • Fluent proficiency & comprehension in English required, other languages are a plus
  • Skilled problem-solver analyst that enjoys a challenge
  • Well-organised individual that quickly adapts to changing prioritisations
  • Capacity to work independently with minimum supervision, coordinate work within the team and make independent decisions.
  • Flexibility and willingness to assist where and when needed as directed by management
  • Professional, “get it done” attitude and work ethic, proactive follow-up skills.

About Expedia Group 

Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.  

© 2021 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.
APPLY NOW

Join our
Talent
Community

Join us as we look for outstanding talent to help us power global travel for everyone, everywhere.

Sign up!

R-65816

Job Category
Customer Service Group

Job Function
Contact Center Operations

Location
Singapore

Job Type
Full-Time Regular

If you need assistance during the recruiting process due to a disability, please reach out to our Recruiting Accommodations Team through the Accommodation Request form. This form is used only by individuals with disabilities who require assistance or adjustments in applying and interviewing for a job. This form is not for inquiring about a position or the status of an application.

Don’t forget to follow us!

Find out more about our global family by following us on social.

#LifeAtExpediaGroup

Already applied? View your account


Interviewing at Expedia Group

Go to top