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Benefits Manager - Americas

United States - Washington - Seattle


Benefits Manager

Expedia Group revolutionizes travel through the power of technology. Across the globe, our brands make travel easier for millions of people who want to step out of their homes and into the world. We’re a talented and dedicated team from all over the world. Together we seek new ideas, innovative ways of thinking, and diverse backgrounds and approaches, because averages can lie, and sameness is dangerous. Through incorporating a product-led approach and agile practices, we are focused on building a test and learn culture to improve our ability to attract, develop and retain talent in an increasingly competitive environment.

As the Benefits Manager - Americas, you will own delivery of U.S. Leave of Absences (LOA) and overall, America’s benefits offerings. You will resolve escalated issues, manage vendors, create communications, work on design and implementation and collaborate with functional areas within the company as well as with external consultants and administrators. This is a hands-on opportunity that will involve innovation and facilitation of activities supporting domestic and global rewards initiatives within a complex, global company.

What you'll do:

  • Act as point of contact for escalated Leave of Absence concerns and issues

  • Collaborate closely with employees, managers, HR colleagues and vendors to effectively communicate outcomes and mitigate risk

  • Support Benefits administration processes for LATAM and support U.S. benefits administration as per assigned responsibilities

  • Anticipate legal changes for leave requirements across the U.S. and proactively identify solutions to ensure compliance and employee experience

  • Anticipate and effectively manage vendors, invoicing issues, program changes, vendor contract management, and compliance requirements to ensure program offerings and delivery meets the needs of the organization

  • Partner with analytics team to provide analysis of key program metrics and benchmarking studies - to understand trends as well as potential valuable changes that could be made to benefit offerings

  • Serve as primary support for sensitive and escalated employee concerns, appeals and claims

  • Own and constantly improve communication outlets for benefits information

  • Work across multiple departments to ensure information is consistent, engaging and available

  • Work collaboratively with local and regional Human Resources, Payroll, Legal, Communications, People Technology, Facilities, Finance, Procurement, and other key partners across Expedia Group

  • Lead perk and fringe benefit programs to ensure compliant and efficient programs that are well understood and applied by employees

  • Works flexibly across time zones to fulfill business objectives

  • Lead third-party relationships for global programs including consultants, brokers, benefit administrators, and carriers

  • Interpret and advise HR team on benefit changes that impact coverage and business. Provide training and guidance to HR as required

  • Oversee benefit inquiries including employee, HR, and senior management queries; effectively address concerns and communicate issues and trends to senior management as appropriate

  • Identify process improvements to provide a better experience to the employee with fewer errors

  • Ensure benefits programs are current with regards to trends, practices, costs, and local competitiveness

  • Develop, articulate, and implement communications and marketing recommendations for ongoing and new rewards initiatives

  • Work on special projects as required

Who you are:

  • Bachelors' degree in a related field; or equivalent related professional experience

  • 5+ years of benefits design and administration experience in a fast-paced, changing, and high growth environment

  • Proven experience in global benefits and rewards design and administration

  • Current with new benefit developments and industry trends

  • Ability to prioritize urgent issues effectively and balance high volume

  • Strong vendor management skills; demonstrated experience managing contracts and collaboration with Procurement and Legal

  • Experience in automated benefits environment and with implementation and maintenance of benefits administration technology and tools desired

  • Sound sense of cultural awareness

  • A diplomatic, relationship builder with strong professional presence and demonstrated ability to both collaborate and influence others

  • Detailed oriented and proficient in conducting research and gathering source material from project partners, technical experts, and team members

  • Ability to understand and express complex subjects as clear, concise ideas and share them through audience appropriate collateral

  • Project management skills with the ability to handle multiple projects from conception to completion

  • Ability to balance being a proven teammate and working independently

  • Excellent Microsoft application skills (Word, PowerPoint, Excel, Outlook, SharePoint)


About Expedia Group 

Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®,®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®,™, and Expedia Cruises™.  

© 2021 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Expedia is committed to creating an inclusive work environment with a diverse workforce.   All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.

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Job Category
Human Resources Group

Job Function
Total Rewards

United States - Washington - Seattle
United States - Texas - Austin
United States - Illinois - Chicago

Job Type
Full-Time Regular

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