Tier II Integration Specialist
You have an interest in solving logic puzzles? You are a keen problem-solver who enjoys helping others resolve complex technical issues. You are looking for a meaningful career in a customer-focused team environment, where you get to use your outstanding problem-solving and technical skills to help others. We have what you’re looking for!
The Tier II Integration Specialist is an expert responsible for diagnosing and solving technical issues and verifying the fixes. The Tier II Integration Specialist provides advanced technical support for multiple software partners and interacts with some of our most important integrated business partners. Internally, the Tier II Integration Specialist helps promote sound support processes and helps train Tier I support teams and other internal stakeholders as needed.
What you'll do:
Serve our internal integration-focused teams as a global escalation point for complex technical integration-related issues
Deliver exceptional support to property managers and software partners by resolving integration issues
Advocate for process and product changes that improve customer experience and innovate toward simplicity
Take ownership of customer issues and when appropriate coordinate cross-departmentally to fully solve tech issues
Meet appropriate productivity and quality levels
Identify and document bugs for our development teams
Delight our software partners by catching integration issues before they are reported by proactively monitoring integration performance
Who you are:
Bachelor’s/Master's in any related field; or equivalent related professional experience
Good interpersonal, communication and consulting skills with all levels of employees
Ability to juggle multiple cases and initiatives simultaneously
Ability to work independently and resourcefully as well as part of a team
Experience working within a software business preferred. Internet, property management, or travel industry experience useful
Expertise in solving software integration and API issues
Basic knowledge of XML, HTML, REST API Experience, and JSON is beneficial
Proficiency in Atlassian products (Jira & Confluence) and Salesforce is a plus
Consistent track record of delivering great customer satisfaction in complex, rapidly changing environments
Self-directed learner with ability to quickly develop technical domain expertise across our APIs, products, and integrations
About Expedia Group
Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.
© 2021 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.
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