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Senior Manager, User Experience Design

United States - Washington - Seattle


Senior Manager, User Experience Design

Are you a hardworking Design Manager who is driven by leading teams through breaking down difficult problems into easy to follow, engaging, and pioneering experiences? Do you truly think out of the box and are not afraid of breaking the rules in order to innovate beyond the ordinary? Then look no further! We are revolutionizing travel shopping and planning with customer centricity at the helm, and we need your expertise leading design teams to bring our experiences to the next level.

What you'll do:

  • Influencing voice in strategic roadmap discussions at program level

  • Mentor teams on synthesizing insights in complex problem spaces

  • Drive the creation of compelling customer experience vision, strategy and success metrics, and connect related initiatives

  • Facilitate ongoing collaboration with partners with varied perspectives to set shared goal and ideas

  • Be a role model and mentor for exemplary visual and interaction design practice and hold yourself and others accountable to deliver high quality experiences

  • Take a whole systems approach to analyzing and solving customer problems

  • Champion appropriate usage and growth of design systems

  • Help your team apply and adapt design and research processes to handle large/sophisticated problem areas

  • Use both qualitative and quantitative insights of customer research and data and business analytics to drive design solutions

  • Encourage team members to remain customer centric

  • Build communication materials using storytelling and persuasion techniques that build trust with partners and establish long-term relationships

  • Mentor your team to use feedback effectively

  • Guide others on standard methodologies and approaches for clear, concise and organized communication

  • Recognize staff potential and guide employees in developing skills by recommending appropriate training and sources of information

  • Build an environment for team effectiveness, where strengths are known and built upon and learning is shared to build capacity

  • Share domain and industry knowledge between across teams

  • Guide the shaping of an inclusive, innovative, and trusting environment in your team

  • Obtain resources needed to reach individual and team goals

Who you are:

  • Bachelor's in Human-Computer Interaction, User Experience or related Design field or equivalent related professional experience

  • Understands user experience design, research, and content strategy processes and practices to a level that enables strong collaboration with peers

  • Prioritize team morale and celebrate the teams accomplishments

  • Encourage others to cooperate and coordinate efforts

  • Attract and select diverse and hard-working employees

    About Expedia Group 

    Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®,®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®,™, and Expedia Cruises™.  

    © 2021 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

    Expedia is committed to creating an inclusive work environment with a diverse workforce.   All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.

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    Job Category
    Technology Group

    Job Function
    User Experience

    United States - Washington - Seattle

    Job Type
    Full-Time Regular

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