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Sales Support Specialist

United States - Texas - Dallas


Do you have an analytical mind? Are you passionate about Media and Advertising? Expedia is looking for a Sales Support Specialist to join our Lodging Sales Operations Team.

The role of the Sales Support Specialist is to enhance and support the Expedia Media Solutions sales team. This is an exciting opportunity to work in a travel, ecommerce and an advertising sales organization. The sales support specialist will work with clients and cross-functional teams to solve problems, manage campaign implementation, including launching campaign, monitoring, optimizing and performance reporting. The ideal candidate must be willing to “roll up their sleeves” and be “in the weeds” as required. We are looking for someone with a proven work ethic that can consistently delivers results.

What you’ll do:

  • Build relationships with the sales team and their client-base by developing a deep understanding of the business needs and specific client strategies and objectives.
  • Be a specialist in all day-to-day planning and support request types for the regional Sales team and an expert in products and reports.
  • Provide excellent client support for the Sales team and their hotel partners.
  • Assist with the management of day-to-day campaign implementation, including launching campaign, monitoring, optimizing and performance reporting.
  • Evaluate, troubleshoot, and follow-up on client issues.
  • Develop and maintain positive collaborative relationships with internal teams throughout the Media Solutions, as well as, external partners.  Interact daily with various teams globally.
  • Assist in finance and invoicing related tasks for clients.
  • Actively keep abreast of advertising products and services, market trends and the competitive landscape via internal meetings and external industry events.
  • Manage and complete day-to-day requests via the Sales Support queue in a timely manner and while adhering to agreed deadlines.
  • Develop a deep understanding of the business needs of the team, including operational pressures and challenges, and the specific strategies and objectives of the partners.

Who you are:

  • Bachelor's degree or the equivalent combination of experience and education.
  • Experience in an ecommerce, digital media or online advertising industry preferred.
  • Experience with Microsoft Office tools, particularly PowerPoint, Excel, etc.
  • Experience with CRM software such as Salesforce is preferred.
  • Demonstrated ability to juggle multiple requests simultaneously, prioritize effectively, and meet deadlines.
  • Experience within a client facing environment.
  • Motivation to deliver exceptional client service through ownership, accountability and active listening.
  • Excellent interpersonal and customer service skills with a positive, solution focused attitude.
  • Demonstrated ability to effectively prioritize and manage multiple client needs against tight deadlines and heavy workload.
  • Strong organizational and time management skills.
  • Ability to quickly adapt and maintain flexibility in a rapidly changing digital media landscape.
  • Analytical thinker, motivated by problem-solving and creating solutions for partners.
  • Demonstrated ability to collaborate successfully in a fast paced team environment.

Relocation (Y/N): N

About Expedia Group 

Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®,®, Expedia® Partner Solutions, Vrbo®, Egencia®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®,™, and Expedia Cruises™.  

© 2021 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Expedia is committed to creating an inclusive work environment with a diverse workforce.   All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.

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Job Category
Sales Group

Job Function
Sales Operations

United States - Texas - Dallas
United States - Florida - Miami

Job Type
Full-Time Regular

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