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Director, User Experience Design

United States - Washington - Seattle


Director, User Experience Design 

At Expedia Group, our mission is to power global travel for everyone, everywhere. As a Director of User Experience Design, you'll help us achieve that mission by contributing to product experiences and strategic visions that paint a clear, compelling picture of our future.  

The Expedia Group Experience Lab team explores and accelerates next-generation product and service experiences that advance our brand, evolve our technology, and bring customer-centered innovation to the travel industry! Here's just some of what you’ll contribute to as a member of our team:  

  • Co-creating new products and services with Expedia customers  

  • Applying human-centered design methods to deliver measurable customer and business value  

  • Rapidly uncovering emerging trends in products, services, technology, and customer behavior, and sharing what we learn across the organization  

  • Accelerate the creation and delivery of new and emerging customer experiences   

  • Build differentiated work that advances our brand and charts the course for our industry  

  • Strategically build and maintain a network of key contacts, both in and outside of the company, who can partner with us to achieve results.  

The Director, User Experience Design drives discovery and experience strategy tracks for larger problem spaces for the Experience Lab and across Expedia Group! Typically collaborating with Product Managers, Engineers, Designers, Researchers, Analysts, and Strategists, this person takes a systemic view to identify challenges, uncover new experiences & business opportunities, and apply a holistic perspective. As part of this work, the Director leads and manages the work the Experience Lab design team endeavors. They establish and evangelize new methods for approaching innovation and crafting new experiences with customers. They are a leader in uncovering and publishing new advancements in emerging technology, AI, and customer behavior. They are fearless in getting hands-on, pushing to deliver industry-changing experiences. 

What you’ll do:

  • Develops, drives, and teaches standard methodologies for problem framing work and synthesis of customer and business insights

  • Build and drive compelling customer vision, narrative, and experience strategy for new and innovative opportunities identified by the lab that drives excitement and action from the organization

  • Leads co-creation of work with key leadership partners and contributes subject matter expertise to identify which processes should be standardized and which should differ

  • Uses qualitative and quantitative insights from customer research and analytics data to drive the direction of the work the experience lab takes on

  • Guides the definition of foundational layers of the system and architects enterprise quality components, foundational utilities, tools, and highly functional proofs-of-concept

  • Practice, drive and teach exemplary visual and interaction design practice and hold the design team accountable to deliver high-quality experiences 

  • Build an organizational environment that champions innovation through creative ambition and collaborative development of ideas

  • Lead collaborative efforts with key leadership partners and contribute subject matter expertise to identify approaches and processes for growing the experience lab team

  • Provide mentorship when evaluating the impacts of a solution to ensure linkages between structure, process, and technology

  • Contribute to major evolutions of experience strategy and capabilities at platform level 

  • Continually keeps an eye on what’s next - experiments with new tools and design approaches to help advance the work and organization

Who you are:  

  • Bachelor's in Science, Human-Computer Interaction, User Experience or any other related fields; or equivalent related professional experience

  • A futurist – always looking at what’s next 

  • Demonstrated 10+ years of experience in design leadership roles driving results for clients within a consultancy, or tech company 

  • Understands methods used in human-centered design, user experience design, research, and content strategy processes and practices to a level that enables strong teamwork with peers 

  • History of developing cohesive, compelling strategic visions for experience, product & service challenges 

  • Demonstrated experience in directly managing teams of designers 

About Expedia Group 

Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®,®, Expedia® Partner Solutions, Vrbo®, Egencia®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®,™, and Expedia Cruises™.  

© 2021 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Expedia is committed to creating an inclusive work environment with a diverse workforce.   All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.

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Job Category
Technology Group

Job Function
User Experience

United States - Washington - Seattle
United States - Texas - Austin
United States - California - San Francisco

Job Type
Full-Time Regular

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