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User Experience Researcher III

United States - Washington - Seattle


User Experience Researcher III

We’re looking for user experience researchers who can help us craft customer experiences on a global scale across devices and platforms, in a dynamic and collaborative environment. As a UX Researcher III working on our Partner Team, you will work with designers, content strategists, product managers, and engineers to build the tools and products that help our partners list their properties across Expedia Group. As part of an interdisciplinary team that includes visual and interaction design, user research, design operations, and an innovation lab, you will participate in developing a design-led company.

Experience Design Research is deeply embedded in strategy development at Expedia Group, with an emphasis on innovation with our product partners through human-centered design. This relationship is made possible by our partners’ trust in our generative and appropriately timed evaluative research. You will further this relationship by collaborating with business and design partners to outline research plans, execute research, consolidate findings, and provide important insights.

What you’ll do:

  • Craft, plan and execute user research, document insights and provide useful insights around product, design, strategy, and branding changes to improve the user experience

  • Identify emerging supply partner needs to support innovation and the development of new products

  • Mentor junior researchers on methodology and craft

  • Work autonomously and prioritize multiple requests

  • Facilitate engagement with partners across role with differing perspectives to develop effective solutions to customer needs and frictions

  • Share results through clear, concise, and organized communications and storytelling that build trust with partners

Who you are:

  • Master’s or PhD in Human-Computer Interaction (HCI), Human Factors, Psychology or related field; or equivalent related professional experience

  • Able to design and field research studies collaboratively

  • Able to analyze data and report impactful insights quickly

  • Experienced at collaborating with partners throughout the design and product lifecycle

  • Strong organizational skills, able to act independently and able to switch quickly between different projects

  • A natural curiosity that leads you to always wonder how and why people use our products in the way they do

  • An appetite for continuous development and improvement

  • Strong written and verbal communication skills

About Expedia Group 

Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®,®, Expedia® Partner Solutions, Vrbo®, Egencia®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®,™, and Expedia Cruises™.  

© 2021 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Expedia is committed to creating an inclusive work environment with a diverse workforce.   All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.

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Job Category
Technology Group

Job Function
User Experience

United States - Washington - Seattle
United States - Texas - Austin

Job Type
Full-Time Regular

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