User Experience Researcher III
Expedia Group is looking for a User Experience Researcher III to play a role in our ongoing rental cars efforts. Do you believe that the best products are built by teams who focus on understanding user behavior? Come fly with us! We believe in building a diverse and inclusive organization and products. As a team, we focus on a drive for results. We are looking for experienced and hardworking UX Researchers with solid methodological skills and ability to use research to impact decisions in a dynamic, agile environment. As a User Researcher III, you will define and execute on the user research program and daily processes for one product focus, using a variety of methods including: field studies, lab testing, remote testing, surveys, and more to provide insights on requirements definition, content strategy, wireframes, visual and interaction design.
What you'll do:
You will collaborate with product and UX teams to outline research plans, execute research, consolidate findings, and present actionable insights
Identify and recommend the best methods to answer research questions and prioritize them according to schedule and opportunity constraints
Actively find opportunities to improve the user experience for at least one product area
Be accountable for running and ensuring quality of user research within your area of focus
Consolidate research findings into a concise, meaningful story for design and product teams
Present your methods and rationale to peers, team partners, product partners and UX leadership
Estimate work effort and define what you need to deliver
Manage multiple projects and strike the balance between being agile and performing deep investigations
Who you are:
Min 3-5 years professional experience, with proven success working with product teams and UX designers on software interfaces
BS degree in Social Sciences, HCI, Cognitive Psychology or similar areas (Master’s degree a plus) or equivalent related professional experience
Deep practical experience with qualitative research methods
Sophisticated ability to articulate and visualize results
Experience working firsthand with UX design and software product teams
Ability to plan and lead generative research to define new design concepts
Ability to develop creative, flexible and rapid approaches to user experience problems
Multi-task across in-house projects and studies and working with outside vendors where required to conduct research
Strong organizational skills, able to act independently and able to switch quickly between different projects, even within a day
A thirst for constant growth and improvement both for yourself and our products
Familiar with Agile development methodologies
About Expedia Group
Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.
© 2021 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.
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