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Content Manager

United Kingdom - Manchester

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Content Manager

Are you passionate about creating user-centric content while leading and mentoring others?

If you relentlessly think about designing content to solve specific user problems and you have a desire to help others grow in their content careers, this role is for you!

Expedia Group is looking for a Content Manager to join the Knowledge Management team in the Expedia for Business group.

We craft, curate, and maintain strategic user-focused help and knowledge content, enabling partners and internal teams to self-serve.

In this role, you'll be a writer, strategist, and inspiring role model in a team of content creators, content designers, and program managers.

On our team, we use our expertise to find content opportunities across a content ecosystem, identifying key gaps and themes. Your content solutions will serve user groups of all abilities, experiences, and geographies.

What you’ll do:

  • Lead a small team of Writers, helping others to learn and grow as content strategists

  • Write, curate, maintain, and optimize web help, knowledge base, and email template content, adhering to guidelines for style, voice, and tone

  • Define data-informed user scenarios, building robust content plans to address user needs

  • Act as a team ambassador, advocating for our users and crafting solutions with our vision, mission, and strategy in mind

  • Share content performance data with business partners and advocate for user-centric solutions

  • Work with people of all levels across the company to collaborate, share, and lead with content strategy

  • Develop relationships and models for connecting information across functions, including marketing, communications, product, engineering, and support groups

Who you are:

  • Proven experience crafting effective content for products, help websites, knowledge bases, or other channels

  • Mentor for others on thinking strategically about content, with strong experience leading through influence and relationships

  • Able to transform large sets of information into concise, eloquent, user-centric content solutions informed by user research, content strategy principles, and UX standard methodologies

  • Problem solver who uses a design-first approach to develop innovative content solutions that improve relevant content metrics

  • Experienced in defining and executing content solutions for multiple user groups across organizations

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About Expedia Group 

Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, Egencia®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.  

© 2021 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.
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R-64571

Job Category
Creative/Content Group

Job Function
Content

Locations
United Kingdom - Manchester
Malaysia - Petaling Jaya

Job Type
Full-Time Regular

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