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Senior Director, Experience Architecture

United Kingdom - London

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Principal/Distinguished Experience Architect 

At Expedia Group, our mission is to power global travel for everyone, everywhere. As a Principal/Distinguished Experience Architect for our XD (Experience Design) organization, you'll help us achieve that mission by defining the areas of our product portfolio that need to come together and developing a strategic plan and an experience roadmap to make the work happen harmoniously, and at scale.

Typically focused on a large, high-visibility area of the Expedia Group platform, our Experience Architects partner with leaders across the company to set the multi-year strategy and envision the output for key customer-experience initiatives.  To succeed in this role, you’ll need to influence and bring together cross-disciplinary teams to frame customer challenges, set shared experience goals, and achieve measurable results.

What you’ll do:  

  • Partner with senior leaders across Expedia Group to drive innovation and customer value, building the vision and execution plans for end-to-end experiences

  • Develop the multi-year blueprint for experience initiatives, and partner with Design leads to clarify goals and maintain a unified vision across "lanes" of the experience

  • Develop and articulate the methods and approaches used by XD and internal partners for framing and solving customer-experience challenges

  • Create strategic design frameworks and artifacts (e.g., customer journeys, strategy decks, experience architectures), and mentor Designers, Researchers, Content Strategists, and others to ensure adoption 

  • Contribute to an organizational environment that champions innovation, customer-centricity, and the collaborative development of ideas

  • Contribute subject-matter expertise to identify which design processes should be standardized and which should differ

  • Coordinate team/divisional alignment on customer and business goals, negotiating tough tradeoffs to ensure the end-to-end experience is meaningful, impactful, and coherent

  • Uphold the bar for design craft and quality in partnership with XD leadership

  • Be a leading voice in human-centered design both inside and outside of the company

Who you are:  

  • 10+ years of proven experience leading Experience Design, Design Consulting, or UX Architecture efforts across the product development cycle

  • Web and mobile experience on matrixed teams (particularly in a multi-product platform) desirable

  • Demonstrated expertise in Design Strategy and adjacent technical practices (e.g., Interaction Design, Information Architecture, Content Strategy, User Research)  

  • Deep understanding of modern experience design practices, including accessibility and inclusive design

  • Proven ability to use storytelling to connect strategy decisions to insights gathered from data, research, and other technical domains

  • Highly collaborative and curious, with a beginner's mentality and first-principles approach to problem-solving 

  • Proven thought and domain leadership

About Expedia Group 

Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.  

© 2021 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals to whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is lifeatexpediagroup.com/jobs.

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.
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R-64520

Job Category
Technology Group

Job Function
User Experience

Location
United Kingdom - London

Job Type
Full-Time Regular

If you need assistance during the recruiting process due to a disability, please reach out to our Recruiting Accommodations Team through the Accommodation Request form. This form is used only by individuals with disabilities who require assistance or adjustments in applying and interviewing for a job. This form is not for inquiring about a position or the status of an application.

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