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Design Program Manager III

United States - Washington - Seattle

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Design Program Manager III 

At Expedia Group, our mission is to power global travel for everyone, everyone.  

Within the Experience Design (XD) org, Design Operations exists to help consistently deliver high-quality design at scale, streamline our processes, orchestrate communication and ceremonies, develop our practices, drive professional development, and serve as a catalyst for how we achieve our vision of a design-led culture across the entire organization.  

We strive to improve the quality of work by enabling designers, researchers, content strategists, UX engineers, and others to do what they do best, design great experiences.  

Design Program Managers (DPMs) are essential in helping our teams strategize, define, track and deliver work across Expedia’s vast portfolio.

DPMs excel at being collaborators, problem solvers, and dot connectors while having direct impact on the user experience by establishing and facilitating design processes and frameworks along the product lifecycle. 

What you’ll do: 

  • Influence strategy for a program or product area by articulating a coherent experience vision based on clear, meaningful problem/opportunity statements
  • Apply frameworks and engagement models that enable teams to deliver outstanding customer experiences, at scale
  • Partner with design, product, research, and engineering leads to drive product initiatives forward
  • Define customer experience success metrics for a program or product area
  • Develop project schedules, define timeframes, and prioritize tasks to achieve project goals and deliver intended objectives
  • Track capacity and demand across portfolios to better communicate resource and project needs 
  • Manage design reviews and communications to product teams and executive leadership 
  • Lead increasingly sophisticated projects with some supervised work on ambiguous adaptive programs 
  • Support design leadership through effective team communication, proactive problem solving, and information distribution 
  • Advocate and champion design thinking and human-centered design methodologies throughout the product development lifecycle 

  

Who you are: 

  • 4-6 years’ experience in Program Management, Human-centered design or related field
  • Passion for user experience and design with an understanding of the creative/design workflow 
  • Demonstrated delivery of large-scale programs and projects, that drove meaningful impact to the business 
  • Experience building clear, concise and well-structured functional material (e.g., policies & procedures, guidelines, presentations, messages) and recommend improvements to existing material 
  • Experience using JIRA preferred

About Expedia Group 

Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, Egencia®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.  

© 2021 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Expedia is committed to creating an inclusive work environment with a diverse workforce.   All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.
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R-64391

Job Category
Technology Group

Job Function
Program Management (Technology)

Locations
United States - Washington - Seattle
United States - Texas - Austin
United States - California - San Francisco

Job Type
Full-Time Regular

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