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Content Designer III

United States - Washington - Seattle

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Content Designer III

At Expedia Group, our mission is to power global travel for everyone, everywhere. As a Content Designer III on our XD (Experience Design) team, you’ll help us achieve that mission by contributing to the tone, structure, and narrative flow of content across Expedia’s product experiences. Working in a multidisciplinary design pod that includes researchers, product designers, and fellow content designers, your work will extend from improving the content experience in our products to contributing standards and conventions to our platform design system.

You’re perfect for this role if you’re a blend of information architect, systems thinker, and UX writer. You identify user needs and find the right content to meet those needs using logic, hard data, and empathy for your user to inform your choices. You love competitive analysis and live to bring together your insights into a cohesive strategy. And last but not least, you’re an enthusiastic craftsperson keen to create product experiences that are clear, helpful, and human. After all, we’re not only propelling digital experiences, but physical ones too.

What you’ll do:  

Reporting into our centralized Content Design practice, you’ll drive the strategy and approach to content design within our Profile and Identity product area. As a member of our XD community, you’ll also be an advocate for human-centered content design. And while no two days here are identical, your main responsibilities will look something like this:  

  • Apply holistic, customer-focused approaches to drive content design in your product area  

  • Use human-centered design methods to design, craft, and test content solutions that address real customer challenges 

  • Orchestrate a clear and compelling voice and tone — even if you don’t own all the content — across complex product areas 

  • Identify and use scalable frameworks (e.g., matrixes and other structured documentation) to tackle structural problems with product content  

  • Design content solutions to improve systems, overcome technical constraints, and reduce content debt  

  • Apply UI frameworks, modularity, localization, reuse, and related concepts to design content solutions that scale  

  • Use both qualitative and quantitative insights and business analytics to drive content insights and solutions  

  • Partner across teams to improve the accessibility, inclusion, readability, and translatability of product content 

Who you are:  

We realize that content design is constantly evolving, and we know that no two people enter this field through the same path. So, we’re not expecting you to be a specialist in everything listed here, but we do ask that you demonstrate expertise commensurate with the job level in whichever methods you apply.

We’re also looking for people who will contribute frameworks to our growing team and our design system, so we’re excited to see how you scale your thinking!  

  • Bachelor’s degree or equivalent, as well as experience in core skills such as UX Writing, Content Audits and Analysis, Content Mapping and Modeling, Content Planning and Sourcing, Conversational Design, Information Architecture, and Storytelling. (This is not a content marketing role)  

  • At least 5 years related professional experience as a content designer or content strategist

  • Able to audit, analyze, structure, create, and present content independently using established frameworks  

  • Understanding of human-centered design (HCD) practices  

  • A thoughtful, empathetic, and inclusive approach to content design that meets every user where they are. 

  • Strong skills in presentation and storytelling, and the ability to communicate compelling rationale and narratives to your team and partners  

  • A passion for travel and for our mission

  • A portfolio of work that demonstrates your skills. We’re especially interested in seeing examples of work you’ve done for Android and iOS apps, and if you have experience working in a platform or two-sided marketplace, it’s a definite plus

About Expedia Group 

Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, Egencia®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.  

© 2021 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Expedia is committed to creating an inclusive work environment with a diverse workforce.   All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.
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R-64385

Job Category
Technology Group

Job Function
User Experience

Locations
United States - Washington - Seattle
United States - Texas - Austin
United States - California - San Francisco

Job Type
Full-Time Regular

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