Manager, Integration Optimization, Global
Would you like to help define the future transformation of a team? The Manager of Vrbo Integration Optimization is an integral leader on the Vrbo Partner Success team.
This position coordinates a team of individual contributors in charge of optimizing Integrated Property Managers (IPMs) integrations on the Vrbo platform.
By ensuring high quality standards for technical consultations, and managing team capacity, this leader helps guide the team toward efficiency of processes while exploring innovative ways to ensure IPMs integrations are optimized with Vrbo.
What you'll do:
This role owns the team responsible for optimizing IPM connectivity partner integrations across North American, European, and Australian Partner Success
There is a high degree of partnership with peer managers and other departments, including commercial teams, Onboarding teams, Integration teams, Product, and Engineering, to ensure that processes, products, and tools meet Property Manager and team needs regarding platform performance optimization
As the team evolves with technology, crafting long-term plans, growing partner adoption of self-service tools, and maintaining quality and performance metrics will be imperative
Establishing quarterly targets and goals, encouraging steady improvements across all metrics - SLAs around consultation completion rates, client performance, and NPS - will help keep the team on track and grow partner performance in our marketplace
Proficiency in capacity planning and forecasting will be essential to providing visibility on evolving technology and personnel needs
Removing obstacles, clearly articulating issues with data, and getting help by engaging with internal partners will develop further clarity across teams on the function and benefit of integration optimization consulting
Who you are:
3+ years management experience leading integration, optimization, or technical account management teams is preferred
Strong operator with expertise launching and leading scalable, efficient processes
Experience with software connectivity tools and integrations
Experience with integration concepts and common challenges
Experience in process improvements and enhancements
Will engage deeply with software connectivity providers through events and periodic calls
Must understand the operations and day-to-day challenges of our property managers and integration partners
Exhibit drive to continuously improve the integrated property manager experience
Able to quickly win the trust of the team
Build an environment of transparency where people can realize their full potential
Act as a positive and productive change agent within the Integration Optimization team to help drive the organization to the next level
Humbly lead through open, candid relationships
Passionately engage, develop, and retain top talent
Promote a diverse and inclusive work environment, encourage and regularly give developmental feedback to team and others
Enable professional development through the sharing of responsibilities aimed at helping the team to grow and mature
Infectious desire to win for Partner Success and Vrbo
Desire to continuously learn more, and use the takeaways to functionally improve the team’s processes
Holistic problem solver with the ability to translate business needs into meaningful and measurable work for the team
Proven bias to action, strong familiarity with methods and approaches needed to get things done in a collaborative, lean, and fast paced environment
Establish a strong root-cause analysis and continuous improvement climate
Simplify ambiguous problems and situations and respond swiftly as they arise
Lead with questions rather than opinions, thrive on the opportunity to own, innovate, create, and constantly re-evaluate
Confidently make recommendations on critical business needs
Simply, clearly, and succinctly convey complex information and ideas to individuals at all levels of the organization
Enthusiastically strive for goal achievement and continuous development, and empower your team to improve the wider organization
About Expedia Group
Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, Egencia®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.
© 2021 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.
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