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Technical Relationship Manager

United Kingdom - London

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The Technical Relationship Manager is a member of the VRBO Technical Relationship Management Team, part of our Vrbo Connectivity Operations organization, and works with our Property Manager (PM) and Property Management Software Company (PMSC) clients during pre-sale/pre-integration and post-sale/post-integration phases. You will also work closely with the Connectivity Account Management, Onboarding, Engagement Management, Partner Success and Support teams to ensure great service for our PM and PMSC clients.

Requirements:

Work with Connectivity Account Management and Engagement Management to ensure optimum systems setup for new and existing PMSCs. Also working with Partner Success and Engagement Management to provide the same for PM clients using proprietary software, including pre-sales support and recommendations, as well as post-integration client training.

Provide long-term technical relationship management for PMSCs, including regular contact to review upgrades, upcoming releases planned by the PMSC, and health of integration and processes. Serve as technical relationship contact for PMSCs; coordinate plans and solutions with partner teams, such as Connectivity Account Management and Tier 2 Integration Support, as needed.

Keep pulse on integration projects, serving as partner concern point for Engagement Management team, if required. Develop processes and systems to provide quick yet detailed responses to internal and external client requests and requirements. Perform analysis and research to provide creative solutions to technical problems. Work with Engagement Management team to help plan global capacity. Gather product requirements from PMs and PMSCs globally and work closely with Product, Product Marketing, Onboarding, Engagement Management and Tier 2 Support teams to ensure product is an excellent fit for customers; provide feedback as a technical resource for future integration strategies and long-range planning

Qualifications:

  • Previous Technical Account Management, Sales Engineering, or similar experience in a client-facing role
  • Technical understanding of modern web integrations using XML, data transfer, data integrity and security, and payment and data processing compliancy good practices
  • Strong analytical and problem-solving skills
  • Good organizational, process, and project management skills
  • Strong communication/interpersonal skills; experience dealing with multiple international partners, as well as clients
  • A flexible, hands-on approach with strong initiative and motivation to work in a constantly changing environment
  • Bachelor’s degree, possibly in Computer Science or Engineering or applicable work experience
  • Fluency in written and spoken English, plus at least one other language: German, French, Italian, Spanish, and/or Portuguese

Why Join Us:

Expedia Group recognizes our success is dependent on the success of our people. We are the world's travel platform, made up of the most knowledgeable, hardworking, and creative people in our business. Our brands recognize the power of travel to break down barriers and make people's lives better – that responsibility inspires us to be the place where exceptional people want to do their best work, and to provide them to tools to do so.

About Expedia Group

Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections! We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's portfolio of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, Egencia®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.

About Vrbo:

In 1995, Vrbo introduced a new way for people to travel together, pairing homeowners with families and friends looking for places to stay. We were grounded in one purpose: To give people the space they need to drop the distractions of everyday life and simply be together. Since then, we've grown into a global community of homeowners and travelers, with unique properties in 190 countries around the world. Vrbo makes it easy and fun to book cabins, condos, beach houses and every kind of space in between.

Vrbo is part of VRBO and the Expedia Group family of brands and offers homeowners and property managers exposure to over 750 million visits to Expedia Group sites each month. To learn more, visit www.vrbo.com.

About Expedia Group 

Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, Egencia®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.  

© 2021 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.
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R-63879

Job Category
Management Group

Job Function
Reporting / Business Analytics

Locations
United Kingdom - London
Spain - Madrid

Job Type
Full-Time Regular

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