Area Manager (North Florida)
The Area Manager (AM) is responsible for leading a team responsible for the account management, strategy implementation, and planning within an independent market geography. The AM is responsible for an assigned market, including implementation of internal business initiatives, and improving process efficiencies in addition to developing and sustaining strong hotel partner relationships within the assigned area.
This includes driving key activities that support Expedia’s revenue goals and strategic objectives. The core focus for this position is day to day management of a team within defined markets by managing broader regional responsibilities and individually managing a small number of key accounts in the designated area.
What you’ll do:
Manage a team including Market Managers, Associate Market Managers, Market Associates in the assigned market
Manage a small number of key accounts and local chains High Quality(HQ) relationships in designated area/country(s)
Continuously coach and provide best practices and recommendations to direct reports; improve team productivity and effectiveness by systematically building the skills and capabilities of the team members
Contribute to cross functional Expedia business initiatives; provide input to Lodging Partner Services (LPS) central Business Development teams through initiation and planning stages to proactively anticipate market impact and shape up optimized roll out plans
Provide ongoing input to Senior management in developing effective and scalable solutions to improve process efficiencies
Develop and sustain strong partner relationships by delivering superior consulting services through regular partner contact and delivering value added services
Develop & drive sound recommendations/action plans based on insights from data analysis to optimize hotels in the Expedia marketplace and their lodging market overall
Represent Expedia in the local market, build Expedia’s company profile with key local influencers (e.g., tourism bureau, hotel association, etc.) and provide expertise to the local industry
Promote Expedia’s full suite of products offerings and key initiatives to partners and educate them on the full use of our products and tools
Lead the execution of overall market business plans to meet or exceed KPI metrics (targets, goals and/or strategic objectives) set by LPS leadership
Effectively manage working relationships, team's productivity, and morale despite internal or external pressures
Build and maintain a high-quality team (e.g., through onboarding, managed attrition, skills transfer, addressing and identifying skill gaps etc.)
Continuously improve collaboration with other internal functions, within LPS (e.g., GSO) and across Expedia
Other reasonable duties, as assigned
Supervision To Be Exercised: 7-9 direct reports. Sr. Market Managers, Market Managers, Associate Market Managers and or Market Associates
Supervision To Be Received: Direct supervision from Director
Who you are:
4-6 years’ experience and college/university or Master’s degree; degree in Hospitality, Tourism or Business Administration is a plus but not required; or equivalent related professional experience
Minimum travel of 30% will be required for market visits
High impact personality: intellectual agility, entrepreneurship, empathy in relationship, team player
Hungry, ambitious, motivated, action-oriented, results-focused, and metrics-driven
Organization and time management skills, rigor, attention to details
Proven follow-up/persistence when facing challenging situations
Ability to multi-task effectively; must be able to change gears quickly without skipping a beat
Integrates change processes with organizational business plan
Coach team members in behaviors for personal effectiveness, results orientation
Sincere relationship builder; earns the confidence of others
Bridges and sustains productive and long term internal and external partnerships based on mutual support through a collaborative style
Outstanding analytical and strategic thinking skills, including demonstrated general problem-solving skills and an intense curiosity to identify trends and ensuing business needs.
Appetite for innovative technology, fast-changing business environment, data-driven decision making
Demonstrate ability to prioritize work and be laser-focused on achieving a variety of KPIs (targets, goals and/or strategic objectives) set by Lodging Partner Services (LPS) leadership team
Ability to select and present insightful dataset including performance, market, and competitor analysis and to implement meaningful action plans based on the data
Proficiency in English. Other language skills may be required depending on the location of the position
Presents ideas and directives clearly and persuasively; actively listens when spoken/presented to
Ability to effectively communicate to various levels and through a variety of communication channels
Ability to identify the decision-making style of stakeholders to influence direction of decisions even when holding a position contrary to the majority.
Able to work independently as well as be a strong team player, always seeking to improve team and organizational performance
Demonstrated ability to motivate, coach and mentor a diverse and geographically fragmented team, effectively managing performance and mobilizing team and resources to achieve or exceed set goals
Demonstrated ability to lead cross-functional teams successfully in a fast-paced team environment
About Expedia Group
Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, Egencia®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.
© 2021 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.
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