Strategic Account Coordinator
Egencia is looking for a Strategic Account Coordinator who will be dedicated to a Strategic Global Account!
Egencia is one of the top Travel Management Companies (TMCs) in the world. We provide innovative business travel solutions and local customer service in 65 countries. We are a great place for hardworking people who share our true passion for tech and travel!
In this role you will support and be responsible for developing multifaceted relationships both internally and externally to provide support and solutions for the client and its travel needs in the regions of Europe and Asia.
This position requires client facing project management, technical expertise, organizational, and problem-solving skills as well as a keen attention to detail. You will work across multiple teams and points of sale within Egencia including Sales, Implementations, Account Management, and Customer Service to drive global consistency and standardization.
Implement and manage changes requested by Customer including profile system updates, policy changes, traveler messages loading, changes related to negotiated air, car, hotel and rail contracts
Manage customer Travel Service Desk and respond to questions, resolve issues and escalate where necessary to the customer travel team
You will implement and lead account standards across multiple points of sale in Europe and Asia to support global client needs, while working with the Regional teams to support local relationships and requirements
Interact and build a strong, positive rapport with the Account Management team, the Global Customer Operations team and the client
You will be maintaining project work including the project plan, schedule, status reports, and any other documentation related to the management and administration of the project
Consulting with Customer to establish and maintain its corporate travel policy, monitor policy compliance, and determine any required adjustments to travel policy and online booking websites
Support the creation of asset for travel end users to provide program education and drive policy compliance
Onboard new users and facilitate recurrent refreshers to travel end users
Act as a client advocate within the company, including representing client issues to upper management, customer service, technical support, and product development
Single point of contact for Customer preferred supplier updates and critical issues
Testing of Customer policy and negotiated contracts as required
Support preparation and coordination work for the launch of new markets in Europe and Asia
Technical configuration liaison for new entities setup and maintenance
Strong customer service skills in a fast-paced environment
Validated technical experience working with an Online Travel Tool or Agency
Experience working in a global travel environment
Tech-savvy with ability to communicate technical product features effectively and enthusiastically
Project and Time Management – Shown success handling multi-faceted, time critical projects
Solid skills in facilitation, written documentation, status reporting, mediation, training, and presentations
Proficiency in Google Workspace
About Expedia Group
Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, Egencia®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.
© 2021 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.
If you need assistance during the recruiting process due to a disability, please reach out to our Recruiting Accommodations Team through the Accommodation Request form. This form is used only by individuals with disabilities who require assistance or adjustments in applying and interviewing for a job. This form is not for inquiring about a position or the status of an application.