Inventory Fulfillment Coordinator
Are you a looking to join an agile global IT team and have a passion for customer service? We are looking to add phenomenal talent to our rapidly growing IT team! The Inventory Fulfillment Coordinator will collaborate with all teams across the globe, to supply and handle end user IT hardware to 20k+ Expedians! You’ll need to be customer focused, but also be able to analyze and action reports, using data to support wide scale decisions.
What you’ll do:
Supervise and run PC and peripherals requests (Service-Level Agreement based workflow within Expedia's web ordering system)
Resolve requests within an established Service Level Agreement and set/re-set customer expectations per corporate standards as needed
Provide expedited service if applicable, and arrange for shipment of hardware as needed across different sites in the region
Supervise and update asset ownership as needed, as well as assist, develop and continually improve processes
Ensure hardware has met security requirements, as well as partner with the asset management team on ordering of equipment for refresh efforts
Apply hardware roadmap for identification of assets to be retired, while submitting itemized recycle report asset management
Partner with local vendors to recycle retired hardware per Expedia standards, and work with the IT support team to wipe and prepare hardware for recycling
Who you are:
Intermediate understanding of Windows and MAC hardware
Intermediate proficiency in and knowledge of Microsoft Office
Ability to work with various multi-functional individuals and teams spanning different offices and regions
Ability to address problems analytically, independently, and with accurate communication management
Ability to balance multiple, simultaneous projects, problems or tasks while completing in an efficient manner
Ability to follow corporate policies, processes, and procedures
About Expedia Group
Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, Egencia®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.
© 2021 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.
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