Tier I Tech Support Representative
The Expedia, Inc. IT Service Desk is in search of experienced, highly skilled, Technical Support Representatives. This is an exciting opportunity to be part of a Global IT Service Desk for Expedia, Inc.
Core job responsibilities include providing responsive technical phone support for application, hardware, OS, network, and telecom issues. Creating and maintaining accurate trouble tickets which entail recording problem/symptom, analysis performed resolution, and other information relevant to resolving the problem.
What you’ll do:
Apply technical support and functional knowledge
Apply company policies and procedures to resolve standard and, occasionally, non-recurring issues
Escalation and notification of maintenance and outage activity
Systems analysis and support for Internet based solutions
Who you are:
Ability to give full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
Ability to handle call escalations with tact and good humour to diffuse tense end user situations
Skill in communicating information effectively
Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Strong written communication skills
Ability to identify complex problems and review related information to develop and evaluate options and implement solutions
Ability to perform proactively and prevent recurrences whenever possible
Ability to successfully communicate with inter-organizational and outside customer/vendor contacts
Ability to work well with people from different disciplines with varying degrees of technical experience
Candidate should be able to work non-standard business hours
Candidate should have worked in our Team for 10 months
About Expedia Group
Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, Egencia®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.
© 2021 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.
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