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Director, User Experience Design

United States - Washington - Seattle


Expedia Group (EG) has developed the Travel Platform to power global travel for everyone, everywhere. As part of this, we have built EG's Conversation Platform, which automates the most complicated travel journeys and intelligently connects travelers, suppliers, partners, customers, and agents. 

Are you driven by leading teams through breaking down difficult problems into easy-to-follow, engaging, and delightful conversational experiences? Do you energize teams to push forward revolutionary ideas unafraid of breaking the rules to innovate beyond the ordinary? Then look no further! We are revolutionizing our Conversation Platform and our portfolio of products. With human-centered design at the helm, driven by state-of-the-art artificial intelligence, we need your expertise to bring it to the next level. 

What you’ll do: 

  • You will drive best practices for problem framing and synthesis of customer and business insights

  • You will practice, drive and teach exemplary visual and interaction design practice and hold the design organization accountable to deliver high-quality experiences

  • You will provide guidance when evaluating the impacts of a solution to ensure linkages between structure, process, and technology

  • You will guide the team to develop and adapt design processes that facilitate high-quality design work

  • You will identify both qualitative and quantitative insights of customer research and data and business analytics to drive design solutions

  • You will guide the team and partners to remain focused on customer issues

  • You will use storytelling and persuasion to create materials that connect vision, strategy, and action plans at the organizational level

  • You will drive a culture of constructive design critique

  • You will place individuals in roles and assignments that contribute to their personal and career development

  • You will hold yourself and your team accountable for setting and meeting departmental goals

  • You will identify and resolve issues that may impair the team's ability to meet strategic, financial, and technical goals

  • You will help team members identify and build key relationships and networks inside and outside the organization  

Who you are: 

  • Bachelor's in Human-Computer Interaction, User Experience or related Design field or equivalent related professional experience

  • Experience in leadership of a team in a multidisciplinary UX environment

  • Understands user experience design, research, and content strategy processes and practices to a level that enables strong collaboration with product and technology peers 


About Expedia Group 

Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®,®, Expedia® Partner Solutions, Vrbo®, Egencia®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®,™, and Expedia Cruises™.  

© 2021 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Expedia is committed to creating an inclusive work environment with a diverse workforce.   All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.

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Job Category
Technology Group

Job Function
User Experience

United States - Washington - Seattle
United States - Texas - Austin

Job Type
Full-Time Regular

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