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Senior Content Writer

United States - Illinois - Chicago


Senior Content Writer

Are you passionate about creating, curating, and maintaining strategic help and knowledge content for a global travel company? If you constantly think about the people who will use your content after it's published, we'd love to hear from you!

We're looking for a Senior Content Writer to join the Knowledge Management team in the Expedia for Business group. With our group, you'll work on a team of content creators, content designers, and program managers to enable our partners and internal teams to self-serve.

What you'll do:

  • Create, curate, maintain, and optimize web help, knowledge base, and email template content, prioritizing appropriately and ensuring content solutions follow our content strategy guidelines

  • Use data to glean insights into the user experience and illustrate the value of content in the experience

  • Transform information from multiple sources into concise, user-centric content solutions

  • Navigate ambiguity with a high degree of autonomy to deliver content that adds measurable value to the business

  • Provide content recommendations to business partners and collaborate on the approach and expected outcomes, use excellent judgement to navigate conflicting opinions

  • Act as a team ambassador, advocating for our users and crafting solutions with our vision, mission, and strategy in mind

Who you are:

  • Experience crafting flawless plain language content for products, help websites, knowledge bases, or other channels

  • Ability to support content migrations and content improvement projects

  • Experience working with an enterprise content management system

  • Flexible, adaptable, and can operate in a fast-paced environment

  • Ability to prioritize with autonomy, develop simple solutions despite constraints, and make tradeoffs when leading projects

  • Strong judgment to navigate through ambiguity

  • Experience using data to make decisions

About Expedia Group 

Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®,®, Expedia® Partner Solutions, Vrbo®, Egencia®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®,™, and Expedia Cruises™.  

© 2021 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Expedia is committed to creating an inclusive work environment with a diverse workforce.   All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.

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Job Category
Creative/Content Group

Job Function

United States - Illinois - Chicago
United States - Texas - Austin

Job Type
Full-Time Regular

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