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EU Guarantee Associate III - German Speaker

Spain - Madrid


Guarantee Associate III - German Speaker

Vrbo, an Expedia Group company, is seeking a hardworking EU Guarantee Associate to support the company's growth in Europe!

Reporting to EU Guarantee Manager and closely working with global operational teams, the EU Guarantee Associate will handle the day-to-day operations related to our insurance products and reimbursement claims.

This is a permanent, full-time position which is based in Madrid. Alongside an attractive salary and an outstanding benefits package, we offer regular social gatherings, relaxed dress code and chill-out and lunch areas.

What you'll do:

  • Produce reimbursement files and review reimbursement claims to detect any inaccurate, inconsistent or incomplete elements or missing documents

  • Reply to emails and other customer’s enquiries related to reimbursement claims

  • Handle customer’s escalations

  • Operationally coordinate and administrate files, validation of cases and their reimbursement with the global Guarantee team, Legal and Finance

  • Perform audit activities related to the decision of various payout support mechanisms for protection products

  • Serve as contact point for our Insurance Partner

  • Coordinate amendments and update our T&C for our insurance products in collaboration with our Legal team

  • Responsibilities will increase and special project assignments will become more sophisticated as training and experience progresses

Who you are:

  • You have strong verbal and written communication skills

  • You are fluent in German and in English. Any other language is a plus!

  • Ideally, you have some expertise in conflict management and initial experience in managing Insurance claims

  • You are detail-orientated

  • You are a team player and are comfortable working in a matrix organization

About Vrbo:

Vrbo, a world leader in the vacation rental industry, is the place to book beach houses, cabins, and condos with more than two million places to stay in 190 countries. The site makes it easy to find and book the perfect vacation rental for any getaway, often for less than the cost of traditional hotel accommodations. Vrbo is part of the Expedia Group family of brands.

Why join us:

Expedia Group recognizes our success is dependent on the success of our people. We are the world's travel platform, made up of the most knowledgeable, passionate, and creative people in our business. Our brands recognize the power of travel to break down barriers and make people's lives better – that responsibility inspires us to be the place where exceptional people want to do their best work, and to provide them to tools to do so.

Whether you're applying to work in engineering or customer support, marketing or lodging supply, at Expedia Group we act as one team, working towards a common goal; to bring the world within reach. We relentlessly strive for better, but not at the cost of the customer. We act with humility and optimism, respecting ideas big and small. We value diversity and voices of all volumes. We are a global organization but keep our feet on the ground so we can act fast and stay simple. Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares.

If you have a hunger to make a difference with one of the most loved consumer brands in the world and to work in the dynamic travel industry, this is the job for you.
Our family of travel brands includes: Brand Expedia®,®, Expedia® Partner Solutions, Egencia®, trivago®, HomeAway®, Orbitz®, Travelocity®, Wotif®,®, ebookers®, CheapTickets®, Hotwire®, Classic Vacations®, Expedia® Media Solutions,™, Expedia Local Expert®, Expedia® CruiseShipCenters®, SilverRail Technologies, Inc., ALICE and Traveldoo®.

Diversity statement:

Expedia is committed to creating an inclusive work environment with a diverse workforce. All applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.

About Expedia Group 

Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®,®, Expedia® Partner Solutions, Vrbo®, Egencia®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®,™, and Expedia Cruises™.  

© 2021 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.

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Job Category
Information Technology Group

Job Function
Security Operations

Spain - Madrid

Job Type
Full-Time Regular

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