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Destination Manager

United States - New York

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Destination Manager

The Expedia Activities line of business sells activities and services including theme park tickets, theater shows, tours, attractions, and ground transfers, to consumers before they leave on their trips and/or while they are in destination.


The individual will be passionate about leading a portfolio Activity accounts, making sure products are available for booking on Expedia Group points of sale by our customers. The account portfolio will, in the main, be focused on a specific region, but it will also contain strategic or global accounts that demand a deeper level of experience and expertise. This position has daily interaction with external partners, other members of the Activities line of business team, and internal managers for multiple lines of business

Who you are:

  • Bachelor’s Degree is preferred

  • Strong attention to detail and outstanding analytical and problem-solving skills

  • 2+ years of Related professional Experience

  • Travel industry experience preferred

  • Ability to identify, prioritize, and drive improvements in operational processes and supporting technology

  • Track record of achieving quantitative business targets

  • Demonstrated success in building and managing relationships, including negotiating agreements

Competencies:

  • Relationship Building: Must be able to build effective relationships through positive communication, integrity, and trust

  • Management of complexity: Can work optimally in a complex, diverse, changing environment. Adapts well to and is energized by change

  • Customer-focused: Works to understand both internal and external customer needs and develop plans to meet them

  • Strategy/Planning: Understand the needs of the business, anticipating and developing business priorities to meet these

  • Sales & Negotiation: Effectively works in a defined market or region, identifying prospective partners, and negotiating successfully in a constructive, consultative, and collaborative manner

  • Personal Efficiency: Hardworking teammate with a positive can-do attitude


What you’ll do:

  • Record, track, and ultimately achieve quarterly targets as set by the business

  • Lead a diverse portfolio of partners across the designated region, including key strategic partners, always adhering to policies of timely engagement

  • Execute commercial plans to ensure an outstanding Activity portfolio for Expedia customers and improve revenue for the company

  • Work directly within the Activities line of business to increase conversion rates and revenue in key destinations by recommending and prioritizing areas for optimization

  • Demonstrate a detailed understanding of how and where we sell activities to customers on Expedia channels

  • Regularly audit performance and system reporting to validate the account portfolio is in an optimum state

  • Conduct competitor benchmarking and analyze the evolving demand of Expedia customers

  • Negotiate and secure attractive rates, margins, and other commercial terms

  • Educate partners on how to maintain and optimize their products on Expedia by using data to target the highest return on investment

  • Resolve day-to-day problems such as accounting, invoicing, content changes, and customer service issues by following agreed processes

  • Produce regular reports on partner activity, including weekly/monthly sales and margin reports, regular partner satisfaction surveys, and ad hoc analyses as needed

  • Support & be able to clearly communicate the approved Activity strategy to the wider team

  • Competently run projects end-to-end when required, clearly communicating progress and risk

  • Attend tradeshows, partner briefings, and individual account visits to review information processes with existing partners, develop promotional ideas, and cultivate new supply relationships

  • Lead multiple competing and shifting priorities across the portfolio of existing and potential business

  • Work collaboratively in a team environment, consulting and sharing of information with others and communicating decisions and progress to achieve business outcomes

  • Evangelize the Activity business to internal and external stakeholders by demonstrating in-depth knowledge of both internal process & industry acumen whilst demonstrating outstanding and lead-by-example behaviors

About Expedia Group 

Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, Egencia®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.  

© 2021 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Expedia is committed to creating an inclusive work environment with a diverse workforce.   All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.
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R-63158

Job Category
Partner Services Group

Job Function
Hotels

Location
United States - New York

Job Type
Full-Time Regular

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