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Onboarding Specialist - Fluent German

United Kingdom - London

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Onboarding Specialist - German market at Vrbo, an Expedia brand

Are you passionate about travel? Do you want to be in a high pace, high energy workplace bent on revolutionizing the industry?    

Vrbo, a world leader in the vacation rental space, is looking for an Onboarding Specialist to activate properties/listings and e-commerce feeds for Property Managers within the German Market.
 

As part of the EMEA Connectivity Onboarding Team, the Onboarding Specialist owns client projects from discovery through completion. This includes consolidation of accounts, activation of XML feeds and e-commerce, solving problems and training. Activating the software connection for their listings saves time for the Integrated Property Managers (IPMs); they won't need to manually handle their listings on Vrbo. The IPM will feed the data from their software to Vrbo, and the listings will be distributed in Vrbo global sites. We are seeking for a teammate to join our dedicated and positive team!
 

What you’ll do:

  • Work with Property Managers and their Property Management Software Companies to activate listings content and online booking feeds on Vrbo
  • Manage the activation lifecycle from creation to go-live, evaluate accounts and provide recommendations and documentation based on current state with the goal of optimizing client success
  • Advise property managers, ensuring understanding of the processes, translating technical concepts as needed, and helping property managers choose the best path for activation
  • Manage integration go-live periods, fix / solve problems by working closely with internal teams to ensure optimal performance of integration
  • Individually handle IPM related projects, including a consultation program to assist Partner Success teams in best serving client needs, pilot programs when new software integration projects are launched, and product adoption campaigns, as assigned. You’ll be able to provide user acceptance testing and feedback on tools related to IPM activations
  • Communicate updates throughout the project lifespan with clients and internal partners on various teams
  • Provide recommendations, policies, and guidelines about performance and e-commerce practices, work with IPM's to ensure understanding of integration functionality to allow for success
  • Track and provide data on key performance indicators related to projects, including timelines and client satisfaction and happiness
  • You will own and participate in strategic initiatives related to Vrbo goals, including helping launch new tools and capabilities in concert with Product and Business Development teams and empowering clients to run their accounts successfully via education and tool adoption
  • Offer feedback to improve team and cross-team processes and actively participate in continuous improvement initiatives
     

Who you are:

  • Fluent in German & English. Additional languages are a plus!
  • Technically minded: You have experience with HTML or XML and excel. Experience with Salesforce.com and with issue-tracking software (JIRA, Rally, etc) is desirable. You'll also be eager to learn multiple internal systems.
  • You have some experience in a project management (certifications considered), client services project management or engagement management position
  • Highly organised: able to successfully lead projects for 20+ clients at varying stages
  • Solutions focussed: dedicated, detailed problem solver who can identify complexities and retain ownership of processes and resolve issues.
  • Communication: Strong interpersonal communication skills and a client-centric approach. Ability to adjust communication for different audiences based on technical experience and provide appropriate training.
  • Adaptable: You're flexible and comfortable with changes to procedure
  • Self-starter; ability to take ownership of tasks, maintaining timelines, keeping partners updated, and coordinating and updating project details
     

About Expedia Group

Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, Egencia®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.

About Expedia Group 

Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, Egencia®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.  

© 2021 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.
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R-63156

Job Category
Management Group

Job Function
Program Management

Location
United Kingdom - London

Job Type
Full-Time Regular

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