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Senior Content Writer

United Kingdom - Manchester

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Are you passionate about creating, curating, and maintaining strategic help and knowledge content for a global travel company? This role is for you!

Expedia Group is seeking a Senior Content Writer to join the Knowledge Management team in the Travel Partners Group (TPG). You'll work on a team of content creators, content designers, and program managers to enable our partners and internal teams to self-serve with information.


What you'll do:

  • Write, curate, maintain, and optimize web help, knowledge base, and email template content that adheres to guidelines for style, voice, and tone

  • Handle a broad spectrum of work requests ranging from simple typo fixes to strategic content projects

  • Use data to glean insights into the user experience and illustrate the value of content in the experience

  • Provide content recommendations to business partners and collaborate on the approach and expected outcomes

  • Act as a team ambassador, advocating for our users and designing solutions with our vision, mission, and strategy in mind

  • Work with people of all levels across the company to collaborate, develop content strategies, and get relevant approvals before publishing drafted content


 

Who you are:

  • Able to transform information from multiple people and documents into concise, user-centric content solutions

  • Skillful in crafting plain language content that adheres to style, voice, and tone standards

  • Capable of prioritizing a variety of projects and maintenance work simultaneously and with a high degree of autonomy

  • Possess outstanding written and verbal communication skills

  • Able to navigate ambiguity to deliver content that adds measurable value to the business

  • Demonstrates strong judgment that enables you to navigate business relationships and conflicting opinions

  • Adept at crisply defining user scenarios and building the right content to address user needs

  • Experience crafting content for products, help websites, knowledge bases, or other channels.

  • Experience leading complex projects end-to-end

  • Demonstrated ability to prioritize with autonomy, develop simple solutions despite constraints, and make tradeoffs when leading projects

  • Strong judgment to navigate through ambiguity

  • Ability to operate in a fast-paced environment

  • Experience using data to make decisions

  • Experience working with self-service content in a globally distributed organization is preferable

  • Experience in design or in a role with a strong user focus is preferable

  • Experience working in a travel organization is preferable

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About Expedia Group 

Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, Egencia®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.  

© 2021 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.
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R-63055

Job Category
Creative/Content Group

Job Function
Content

Location
United Kingdom - Manchester

Job Type
Full-Time Regular

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