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Content Designer I

United States - Washington - Seattle


Content Designer I

Do you want to use your content design skills to help make traveling easier? Do you love making complicated stuff simple, boring stuff interesting, and interesting stuff amazing? Are you ready to help people go places?

At Expedia Group, our mission is to power global travel for everyone, everywhere. As a Content Designer on our XD (Experience Design) team, you’ll help us achieve that mission by working with a multidisciplinary design team to co-create useful, significant, and cohesive product experiences and narratives rooted in the principles of relevancy, simplicity, and delight. Drawing insights from user research, product teardowns, and other sources, you’ll identify, investigate, and craft solutions to content-design problems across the customer journey, and you’ll participate in lab testing that enables you to see the impact of your work on the products we build.

What you’ll do:

Reporting into our centralized Content Design practice, you’ll help shape the strategy and approach to content design within our Maps product area. As a member of our XD community, you’ll also be an advocate for human-centered content design. And while no two days here are identical, your main responsibilities will look something like this:

  • Partner with multi-disciplinary teams and use human-centered design methods to design, craft, and test content solutions that address real customer challenges.

  • Develop and apply skills in writing content for digital products, including Web and app UIs. 

  • Develop an understanding of our brand style guides and design system. 

  • Help design content solutions to improve systems, overcome technical constraints, and reduce content debt.

  • Develop an understanding of how content scales at the product and platform level through UI frameworks, modularity, localization, and reuse. 

  • Use insights from research to inform content design decisions.  With guidance, explore themes based on user needs, wants, and problems. 

  • Learn to communicate decision-making rationale to team members using customer, business, or competitive insights. 

  • Discover opportunities to test content (A/B, usability, etc.) and participate in user studies.

Who you are:

We’re not expecting you to be a specialist in everything listed here, but we do ask that you demonstrate expertise commensurate with this early career opportunity in whichever methods you apply.

  • Bachelor’s or Equivalent Experience; Design, English, Communications, Journalism, Information Systems degree or relevant experience is applicable. 

  • Shows an understanding of the fundamentals of these core content design skills including UX Writing, Content Audits and Analysis, Content Mapping and Modeling, Content Planning and Sourcing, Conversational Design, Information Architecture Techniques (e.g., Taxonomy, Ontology), Facilitation, and Storytelling. 

  • Understanding of human-centered design (HCD) practices.  

  • A thoughtful, empathetic, and inclusive approach to content design that meets every user where they are.   

  • A passion for travel and for our mission.  

About Expedia Group 

Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®,®, Expedia® Partner Solutions, Vrbo®, Egencia®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®,™, and Expedia Cruises™.  

© 2021 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Expedia is committed to creating an inclusive work environment with a diverse workforce.   All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.

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Job Category
Technology Group

Job Function
User Experience

United States - Washington - Seattle
United States - Texas - Austin
United States - Illinois - Chicago

Job Type
Full-Time Regular

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