Join us on our mission to power global travel
for everyone, everywhere.

View my profile

Global Forecast & Planning Analyst

United Kingdom - London


12 months fixed term contract


  • Develop a deep understanding of Expedia’s relationship with travelers and suppliers, and of back-end processes that define resource requirements 

  • Coordinate and develop collaborative research and analysis using proven methodologies 

  • Identify business needs, and independently evaluate existing assumptions and processes 

  • Develop and maintain forecast models for multiple complex back-office teams using available data to inform leadership decisions 

  • Analyze and measure the impact of changes in the operations by gathering and synthesizing relevant dataincluding operational metrics 

  • Design models to solve complex business problems and manage integration of the insights into operational reporting 

  • Serve as a center of excellence for trusted insight and analysis to support both strategic initiatives and ad hoc business needs within LPS 

  • Communicate informed conclusions and recommendations to senior leadership and operational managers that is tailored to the needs and requirements of the audience in both verbal and written formats 

  • Support weekly, monthly, and quarterly business reviews covering operational metrics to include performance against stated objectives 

  • Maintain Aspect administration, scheduling, and exceptions planning, including group and personal allowances 

  • Some international business travel may be required 



  • Inquisitive self-starter who can work independently to turn vision into results 

  • Demonstrated aptitude for business problem identification, pattern recognition, data collection, data preparation, and independent problem solving 

  • Strong attention to detail combined with high-level vision 

  • Positive attitude and flexibility when faced with fast-paced, complex challenges 

  • Excellent strategic and tactical business skills and a passion for using data to drive better decision making 

  • Demonstrated ability to effectively communicate, collaborate, and influence across a matrixed organization, regardless of job levels 

  • Proven skills at cultivating strong working relationships and working well within a team to learn and share knowledge 

  • Excellent verbal and written communication skills, and ability to comprehensively and clearly present strategic issues and solutions to senior leadership 

  • Demonstrated ability to ensure timely task management and delivery 

  • Experience using a workforce optimization system (preferably Aspect WFM/WFO 20+) to forecast call volume and schedule agents in a contact center environment 




  • Bachelor's degree or equivalent  

  • 3 plus years of experience in conducting analysis and managing initiatives for change in an operational environment 

  • 3 plus years of experience in workforce management building and managing forecast models 

  • Advanced Microsoft Office skills (Excel, Word, PowerPoint) 

  • Familiarity with enterprise reporting tools, preferably Tableau 

  • Experience working with data in a back-office environment 

  • Experience working in an environment focused on continuous improvement 

  • Experience manipulating large datasets and producing presentations is required 

  • Experience working in a multinational and / or virtual office environment preferred

About Expedia Group 

Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®,®, Expedia® Partner Solutions, Vrbo®, Egencia®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®,™, and Expedia Cruises™.  

© 2021 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.

Join our

Join us as we look for outstanding talent to help us power global travel for everyone, everywhere.

Sign up!


Job Category
Customer Service Group

Job Function
Contact Center Metrics

United Kingdom - London
Czechia - Prague

Job Type
Full-Time Fixed Term

Similar Jobs

If you need assistance during the recruiting process due to a disability, please reach out to our Recruiting Accommodations Team through the Accommodation Request form. This form is used only by individuals with disabilities who require assistance or adjustments in applying and interviewing for a job. This form is not for inquiring about a position or the status of an application.

Don’t forget to follow us!

Find out more about our global family by following us on social.


Already applied? View your account

Interviewing at Expedia Group

Go to top