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Global Forecast & Planning Analyst

United Kingdom - London

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12 months fixed term contract

RESPONSIBILTIES: 

  • Develop a deep understanding of Expedia’s relationship with travelers and suppliers, and of back-end processes that define resource requirements 

  • Coordinate and develop collaborative research and analysis using proven methodologies 

  • Identify business needs, and independently evaluate existing assumptions and processes 

  • Develop and maintain forecast models for multiple complex back-office teams using available data to inform leadership decisions 

  • Analyze and measure the impact of changes in the operations by gathering and synthesizing relevant dataincluding operational metrics 

  • Design models to solve complex business problems and manage integration of the insights into operational reporting 

  • Serve as a center of excellence for trusted insight and analysis to support both strategic initiatives and ad hoc business needs within LPS 

  • Communicate informed conclusions and recommendations to senior leadership and operational managers that is tailored to the needs and requirements of the audience in both verbal and written formats 

  • Support weekly, monthly, and quarterly business reviews covering operational metrics to include performance against stated objectives 

  • Maintain Aspect administration, scheduling, and exceptions planning, including group and personal allowances 

  • Some international business travel may be required 

 

QUALIFICATIONS: 

  • Inquisitive self-starter who can work independently to turn vision into results 

  • Demonstrated aptitude for business problem identification, pattern recognition, data collection, data preparation, and independent problem solving 

  • Strong attention to detail combined with high-level vision 

  • Positive attitude and flexibility when faced with fast-paced, complex challenges 

  • Excellent strategic and tactical business skills and a passion for using data to drive better decision making 

  • Demonstrated ability to effectively communicate, collaborate, and influence across a matrixed organization, regardless of job levels 

  • Proven skills at cultivating strong working relationships and working well within a team to learn and share knowledge 

  • Excellent verbal and written communication skills, and ability to comprehensively and clearly present strategic issues and solutions to senior leadership 

  • Demonstrated ability to ensure timely task management and delivery 

  • Experience using a workforce optimization system (preferably Aspect WFM/WFO 20+) to forecast call volume and schedule agents in a contact center environment 

 

 

WORK EXPERIENCE AND EDUCATION GUIDELINES 

  • Bachelor's degree or equivalent  

  • 3 plus years of experience in conducting analysis and managing initiatives for change in an operational environment 

  • 3 plus years of experience in workforce management building and managing forecast models 

  • Advanced Microsoft Office skills (Excel, Word, PowerPoint) 

  • Familiarity with enterprise reporting tools, preferably Tableau 

  • Experience working with data in a back-office environment 

  • Experience working in an environment focused on continuous improvement 

  • Experience manipulating large datasets and producing presentations is required 

  • Experience working in a multinational and / or virtual office environment preferred

About Expedia Group 

Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, Egencia®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.  

© 2021 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.
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R-62651

Job Category
Customer Service Group

Job Function
Contact Center Metrics

Locations
United Kingdom - London
Czechia - Prague

Job Type
Full-Time Fixed Term

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